We are also embarking on a significant technological business change, which includes a major SAP implementation, renewing our customer solutions and the creation of a digital business.
In the future, we want to control and optimise our assets in real time and interact with our customers through their preferred channel. Using resources to prevent asset failure and managing operational risk will all become core capabilities. These business capabilities will require leading edge infrastructure, sensors, analytics platforms and applications which are easy to use and support effective and efficient decisions at all levels in the organisation.
We manage the collection, treatment and distribution of water in Yorkshire, supplying around 1.24 billion litres of drinking water each day – that’s a lot of water. At the same time, about one billion litres of waste water is collected, treated and disposed of safely back into the environment.
We care passionately about the environments and communities in which we work; we always look for new, innovative ways to do things that deliver great value for our business and deliver the service our customers want and expect.
Our customers are at the heart of what we do and how we do things. We work best as a company to deliver this when we work together – team work, creativity, enthusiasm and passion are inherent within the 3000 people who together work 24/7 365 days a year to keep Yorkshire’s water flowing.
We are a business that has its eye on the future, planning ahead to look after Yorkshire’s water – today, tomorrow and always.