With an ethos of care for the environment and the community, Yorkshire Water collects, treats and distributes water, alongside collecting, treating and disposing of waste water. Yorkshire Water’s ever-growing IT tech teams, including the SAP Centre Of Excellence, are based at the Bradford Head office, but we have offices all over the region, including Leeds City Centre.
We are also embarking on a significant technological business change, which includes a major SAP implementation, renewing our customer solutions and the creation of a digital business.
In the future, we want to control and optimise our assets in real time and interact with our customers through their preferred channel. Using resources to prevent asset failure and managing operational risk will all become core capabilities. These business capabilities will require leading edge infrastructure, sensors, analytics platforms and applications which are easy to use and support effective and efficient decisions at all levels in the organisation.
We manage the collection, treatment and distribution of water in Yorkshire, supplying around 1.24 billion litres of drinking water each day – that’s a lot of water. At the same time, about one billion litres of waste water is collected, treated and disposed of safely back into the environment.
We care passionately about the environments and communities in which we work; we always look for new, innovative ways to do things that deliver great value for our business and deliver the service our customers want and expect.
Our customers are at the heart of what we do and how we do things. We work best as a company to deliver this when we work together – team work, creativity, enthusiasm and passion are inherent within the 3000 people who together work 24/7 365 days a year to keep Yorkshire’s water flowing.
We are a business that has its eye on the future, planning ahead to look after Yorkshire’s water – today, tomorrow and always.
Some of the essential knowledge, skills and experience needed for this post: Experience of managing a 2nd/3rd line support teams, driving sustainable performance against challenging business targets Proven track record of implementing strategic plans, establishing clear strategic direction and delivery Proven analytical and problem-solving abilities Extensive knowledge around IT Support activities and business processes Experience of developing and maintaining effective internal and external relationships to Senior Manager level Knowledge of IT infrastructure technologies and how best to exploit their use for business benefit Knowledge and understanding of IT service continuity planning Ability to prioritise and execute tasks in a dynamic, fast-changing environment and make sound decisions in emergency situations Ability to present ideas in both technical and user-friendly language
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