Arbor Education is a socially-driven EdTech company on a mission to transform the way schools work, using smarter, hassle-free tools. Arbor’s Management Information System (MIS) is currently used by over 1,000 schools, helping staff save time whilst improving student outcomes. The company, whose Customer and Sales Office made its home in Leeds 4 years ago, recently decided to establish a new development and engineering function in the City, a decision which was an easy one considering the City's strategic location, its fast-paced environment and the large body of potential employees.
Key Skills required are: Experience in providing 1st/2nd Line IT support A good knowledge of Microsoft operating systems (Windows 10/11, Windows Server 2012 & 2019) A good knowledge of Microsoft Office and related applications Experience using a support ticketing system Experience of WAN/LAN network administration (routers, firewalls, security gateways, switches Experience in provisioning desktops/laptops using imaging tools (Windows Deployment Services) Excellent communication and customer service skills
The essentials: Be able to follow strict internal processes with a high degree of accuracy. Have excellent written and verbal communication. Have previous experience in a client-facing role (preferably support) (Desirable but not essential) Have a logical and detailed approach to problem solving. Have a strong technical mindset with an interest in software. Be a fast learner with the ability to absorb new information quickly. Have strong inter-personal skills, able to communicate with a diverse range of customers with varying levels of technical understanding.
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