Arbor Education is a socially-driven EdTech company on a mission to transform the way schools work, using smarter, hassle-free tools. Arbor’s Management Information System (MIS) is currently used by over 1,000 schools, helping staff save time whilst improving student outcomes. The company, whose Customer and Sales Office made its home in Leeds 4 years ago, recently decided to establish a new development and engineering function in the City, a decision which was an easy one considering the City's strategic location, its fast-paced environment and the large body of potential employees.
In depth knowledge and understanding of using Arbor across all phases. Excellent communication skills and ability to manage multiple stakeholders at differing levels of seniority. Ability to critically analyse data to identify areas of opportunity and where efforts around customer success should be focused. Understanding of customer success as a discipline and what this means for Arbor. Proven ability to self-organise and work efficiently and effectively.
1 Year + project coordination/ project management background, with a comprehensive understanding of best practice in coordinating or managing a project (SAAS experience preferred) OR: 1 Year + experience as a team lead in a project office/ project management environment A leader who exemplifies the willingness to go the extra mile for our customers Experience setting clear goals/objectives for both individuals and teams Confident reporting achievements and challenges faced within the team to the wider business A proven track record in building relationships with key stakeholders, with outstanding communication and interpersonal skills, both written and verbal, and more.
Reequired experience: Assisted Digital Strategy design and delivery: 3 years (required) working in user experience teams building digital products: 3 years (required) client and user needs: 3 years (required) analysing data to gain insights: 3 years (required) user testing and focus groups: 3 years (required) Writing research, findings and recommendations reports: 3 years (required) Building good relationships with stakeholders: 3 years (required
ZOOM Q&A There will be an opportunity to ask any questions you have about this role or the museum, hosted by Thackray’s CEO Nat Edwards at an open ZOOM Q&A between 11am and 1pm on Friday 16 April. Please find details in the application form.
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