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Spotlight on Arbor Education

Arbor Education is a socially-driven EdTech company on a mission to transform the way schools work, using smarter, hassle-free tools. Arbor’s Management Information System (MIS) is currently used by over 1,000 schools, helping staff save time whilst improving student outcomes. The company, whose Customer and Sales Office made its home in Leeds 4 years ago, recently decided to establish a new development and engineering function in the City, a decision which was an easy one considering the City's strategic location, its fast-paced environment and the large body of potential employees.

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• Effective and confident communicator • Analytical skills as well as an ability to think outside the box • Work effectively within a geographically dispersed team and customer base • SaaS and web application support experience • 1st and 2nd line support and SLA management • Remote desktop support • Financial industry experience is desirable • Willingness to occasionally travel to customer sites

Type: Full Time
Categories: Analyst

Requirements for this post: – Knowledge and experience of testing back-end systems with REST APIs – Understanding of web technologies (HTTP, Json, XML, HTML, JavaScript etc.) – Experience of executing automated test scenarios – Knowledge and experience of using BDD frameworks such as Cucumber or Gauge – Skills as a team player – Great analytical skills and fearless QA mindset to ask the right questions – Experience of testing software in an agile delivery environment – Excellent communication skills and ability to deal with support queries and collaborating with teams across Sky – Experience of testing throughout the full software development lifecycle

Type: Full Time
Categories: Analyst, Testing

Some of the essential requirements for this post: A consistent track record in building digital products and using Agile methodologies. Experience in stakeholder management, products and systems. The ability and level of expertise to recommend solutions to clients based on your background from industry and / or consulting. Experience of developing your team members - coaching and mentoring our clients and lesser experienced ANDis is important to us here. A genuine interest and curiosity for all things digital across mobile, social and web. Experience in designing functional, user-focused digital customer experiences across various digital platforms. Ability to diagrammatically map out current and to-be solutions using business process mapping and use case mapping.

Type: Full Time
Categories: Analyst

You will need to have solid experience in a Business Analyst role, as well as excellent communication skills, both written and verbal; the ability to manage complex workloads to strict deadlines and under pressure; persuasive and credible in a customer liaison context; be self-motivated with good organisational skills and strong IT skills. You'll be happy to work as part of a team for the overall benefit of the business and have the ability to recognise, analyse and solve issues.

Type: Full Time
Categories: Analyst

We're looking for graduates who have: Excellent communication skills, both written and verbal. Ability to manage complex workloads to strict deadlines and under pressure. Persuasive and credible in a customer liaison context. Self-motivated/good organisational skills. Strong ICT skills.Ability to work as part of a team for the overall benefit of the business. Ability to recognise, analyse and solve issues.

Type: Full Time
Categories: Analyst, Graduate

Skills and experience required: Experience of working in an application support team within an ITIL environment. Worked in development in a .NET environment with skills in C#. In-depth experience of relational databases, with working knowledge of SQL Server. 2005 upwards and good understanding of SQL Server Reporting Services (SSRS). Detailed Knowledge of TSQL scripts and XML. Worked on messaging integration platforms such as BizTalk and Mule. A good understanding of internet, systems, web technologies and web service architecture. Knowledge of object-oriented software development methodologies and practices. Has had experience in design, development, test and implementation of applications changes.

Type: Full Time
Categories: Analyst

Some of the skills and experience you need are: A consistent track record in building digital products and using Agile methodologies. Experience in stakeholder management, products and systems. The ability and level of expertise to recommend solutions to clients based on your background from industry and / or consulting. Experience of developing of your team members - coaching and mentoring our clients and lesser experienced ANDis is important to us here. A genuine interest and curiosity for all things digital across mobile, social and web. Experience in designing functional, user-focused digital customer experiences across various digital platforms. Ability to diagrammatically map out current and to-be solutions using business process mapping and use case mapping. Awareness of Agile and any experience you might have had in using Scrum frameworks.

Type: Full Time
Categories: Analyst

Some of the skills and experience you require are: A consistent track record in building digital products and using Agile methodologies. Experience in stakeholder management, products and systems. The ability and level of expertise to recommend solutions to clients based on your background from industry and / or consulting. Experience of developing of your team members - coaching and mentoring our clients and lesser experienced ANDis is important to us here. A genuine interest and curiosity for all things digital across mobile, social and web. Experience in designing functional, user-focused digital customer experiences across various digital platforms. Ability to diagrammatically map out current and to-be solutions using business process mapping and use case mapping. Awareness of Agile and any experience you might have had in using Scrum frameworks. Experience in using prototyping tools such as Axure, Pidoco, Balsamiq, Mockflow, Gliffy.

Type: Full Time
Categories: Analyst

Key skills required are: An established background in functional testing roles within a commercial environment, ideally 5 years+ Experience of working within Agile environments Previous experience of working with Jira or similar Experience across a number of testing disciplines (eg Mobile, Regression, Web, System, Acceptance, UAT) Understanding of Automation Testing Willingness to travel when required

Type: Full Time
Categories: Analyst

Some of the must-haves are: Strong ITIL knowledge and experience + Strong experience and knowledge of Incident Management tool sets + Strong customer service skills + Communicate effectively internally with project teams and externally with BJSS clients Assist in developing and providing management reports on a daily, weekly, or monthly basis, and produce ad hoc analysis upon request + Provide a central point of contact for Service Operation processes ensuring that all Client requests\Incidents\Changes are dealt with in a timely and effective manner, in line with agreed levels of service + Ensure that requests are logged, monitored and re-assigned where appropriate internally and externally in line with client SLA targets + Assist the Service Manager with ITIL process reporting, specifically Incident, Problem, Change and Capacity etc.

Type: Full Time
Categories: Analyst

Some of the must-haves are: Strong ITIL knowledge and experience + Strong experience and knowledge of Incident Management tool sets + Strong customer service skills + Communicate effectively internally with project teams and externally with BJSS clients Assist in developing and providing management reports on a daily, weekly, or monthly basis, and produce ad hoc analysis upon request + Provide a central point of contact for Service Operation processes ensuring that all Client requests\Incidents\Changes are dealt with in a timely and effective manner, in line with agreed levels of service + Ensure that requests are logged, monitored and re-assigned where appropriate internally and externally in line with client SLA targets + Assist the Service Manager with ITIL process reporting, specifically Incident, Problem, Change and Capacity etc.

Type: Full Time
Categories: Analyst

What You'll Bring Strong knowledge of and experience with SCCM. IT qualification or relevant comparable experience. End to end delivery of IT services. Knowledge of many Microsoft packages. You must also be prepared to work shifts including weekends. Prepared to learn. Understanding of Internet technology such as Web browsers & general concepts. Ability to communicate clearly both verbally and in writing. Methodical approach to work, with attention to detail.

Type: Full Time
Categories: Analyst

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