Arbor Education is a socially-driven EdTech company on a mission to transform the way schools work, using smarter, hassle-free tools. Arbor’s Management Information System (MIS) is currently used by over 1,000 schools, helping staff save time whilst improving student outcomes. The company, whose Customer and Sales Office made its home in Leeds 4 years ago, recently decided to establish a new development and engineering function in the City, a decision which was an easy one considering the City's strategic location, its fast-paced environment and the large body of potential employees.
Minimum 6 months experience using Arbor MIS. Confident supporting secondary schools with all areas of Arbor. Passionate about delivering outstanding customer service. Confident managing key stakeholders at all levels. Highly organised with great attention to detail and results orientated. Inquisitive by nature, always wanting to understand more about the why and get to the root of a problem. Outstanding communication skills - both written and verbal
You have commercial experience as a team lead in software support (ideally in a SaaS environment). You’re never more comfortable than when you’re in a Sql database! You have experience using ticket management software such as Zendesk and/or JIRA. You have past experience setting clear goals/objectives for individuals in teams you’ve managed. You have a keen eye for interpreting data in order to understand Arbor’s school user needs and develop insights. It would be great if you have an ITIL qualification.
Some of the required knowledge and experience: Practical hands-on skills with a testing tool appropriate to their test discipline: Visual Studio Test Manager. Selenium. SpecFlow (Cucumber / Gherkin). Visual Studio Performance Profiler. OWASP Testing Tools. Appropriate ISTQB/ISEB qualification. Understanding of SDLC and STLC and how they fit into CI/CD pipeline. Working knowledge of JIRA and Visual Studio Online / Azure DevOps. Knowledge and understanding of core testing tools and approaches.
Essential for this post: Previous experience working in a laboratory environment with laboratory equipment. • Bachelor’s or Master’s degree in engineering or physical sciences, or related scientific field/industry experience. • Technical skills to be able to properly use lab equipment. • Observational and analytical skills. • Proficiency with statistical analysis tools and coding languages. • Excellent team working skills. • Excellent planning and organisational skills. • Excellent written and verbal communication skills.
Requirements for this post: Agile background and 3+ years experience in all aspects of the Product Development Lifecycle (from idea to live) A pragmatic approach to Agile methods and frameworks. Proficiency in both Jira and Confluence. A keen eye for detail whilst still maintaining the ability to view and prioritise the bigger picture. Natural facilitator brining people into conversations and workshops to ensure true collaboration. Ability to align business priorities to true value, Supporting Product Owners in ensuring that delivery is building products that add value to the organisation. Keeps up to date with both Agile and BA developments and practices.
Required for this post: A demonstrable specialism and background in data and data science. Qualifications or Experience in data or computer science, marketing, science, engineering, math’s, economics, policy, business, social science or another relevant subject. Experience of working in a busy environment with the proven ability to work under pressure. An interest in software development, data, and research. Excellent project management skills and able to manage multiple projects simultaneously. Organised and methodical approach to task completion including good planning, prioritisation and time management skills. Able to research and work independently with strong attention to detail and commitment to fact checking own work, and more...
You will need to have solid experience in a Business Analyst role and: excellent communication skills, both written and verbal : Ability to manage complex workloads to strict deadlines and under pressure : Persuasive and credible in a customer liaison context : Self-motivated/good organisational skills : Strong ICT skills : To work as part of a team for the overall benefit of the business : Ability to recognise, analyse and solve issues
What we're looking for: Proven experience as a business analyst working with software delivery teams : Able to plan and run workshops : Demonstrate leadership skills : Experience of working with agile delivery teams Strong interpersonal skills, comfortable in building relationships.
Applicants will have the following skills and experience: • Effective and confident communicator • Analytical skills as well as an ability to think outside the box • Work effectively within a geographically dispersed team and customer base • SaaS and web application support experience • 1st and 2nd line support and SLA management • Remote desktop support • Financial industry experience is desirable • Willingness to occasionally travel to customer sites.
• Effective and confident communicator • Analytical skills as well as an ability to think outside the box • Work effectively within a geographically dispersed team and customer base • SaaS and web application support experience • 1st and 2nd line support and SLA management • Remote desktop support • Financial industry experience is desirable • Willingness to occasionally travel to customer sites
Some of the essential requirements for this post: A consistent track record in building digital products and using Agile methodologies. Experience in stakeholder management, products and systems. The ability and level of expertise to recommend solutions to clients based on your background from industry and / or consulting. Experience of developing your team members - coaching and mentoring our clients and lesser experienced ANDis is important to us here. A genuine interest and curiosity for all things digital across mobile, social and web. Experience in designing functional, user-focused digital customer experiences across various digital platforms. Ability to diagrammatically map out current and to-be solutions using business process mapping and use case mapping.
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