Arbor Education is a socially-driven EdTech company on a mission to transform the way schools work, using smarter, hassle-free tools. Arbor’s Management Information System (MIS) is currently used by over 1,000 schools, helping staff save time whilst improving student outcomes. The company, whose Customer and Sales Office made its home in Leeds 4 years ago, recently decided to establish a new development and engineering function in the City, a decision which was an easy one considering the City's strategic location, its fast-paced environment and the large body of potential employees.
Experience working in either a project, customer support, admin or software environment. Ability to work as a team player and willingness to get stuck in. Effective communication with customers, ability to understand their needs, and communicating instructions clearly. Strong organisation and attention to detail. Ability to work and interpret high volumes of data to analyse, present information and make decisions. Understanding of the national educational landscape is desirable. Capable of working effectively within an entrepreneurial, fast-paced, and results-oriented culture, flexibility to react and adapt to changing scenarios. Ability to find solutions that will deliver outcomes. Proficient in Microsoft and Mac OS Platforms, able to use Excel/ Google Sheets to a high level of expertise. Willingness to travel to client sites.
About you: Comfortable with the pace and pressure of a sales environment. Proven good eye for detail, particularly numbers and large data sets. Desirable: Experience using off-the-shelf and bespoke software- ERP/CRM/SQL based systems. Knowledge of Pipedrive, Chargebee or Gainsight a benefit. University Degree: not essential, work experience would be preferable for this entry role, so either an analytical degree or 18mths Work Experience. Desire to gain experience in a business that continues to grow rapidly. Can demonstrate having worked independently.
You will be a self motivated team player, happy to roll up your sleeves and get stuck in, and an expert at multi-tasking and prioritising. An eye for detail, a love of good design and the ability to work methodically would be hugely useful. You’ll love to keep up with the latest trends in digital development but be able to understand what is relevant for Leeds Heritage Theatres right now and how we can best harness new ideas and tech to our advantage; recognising our customer base and its needs. You’ll understand social media and be confident in creating content and posts as well as responding to customers when required. You’ll enjoy learning new things, be excited by challenge and be able to adapt to new situations.
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