Arbor Education is a socially-driven EdTech company on a mission to transform the way schools work, using smarter, hassle-free tools. Arbor’s Management Information System (MIS) is currently used by over 1,000 schools, helping staff save time whilst improving student outcomes. The company, whose Customer and Sales Office made its home in Leeds 4 years ago, recently decided to establish a new development and engineering function in the City, a decision which was an easy one considering the City's strategic location, its fast-paced environment and the large body of potential employees.
These are the skills and experience required: Expert-level software development experience gained either within Morrisons or in similar large corporate establishment. Key technical skills: Web: (HTML,CSS,JS). Microservices/Node/Express. React/React Native. DevOps. Docker. AWS, GCP, Firebase. RDBMS(Postgres/MYSQL), No-SQL(Mongo/Dynamo/Cassandra). Experience in CI environment. TDD/ Component testing (Jest/Enzyme) / Jasmin / Cypress.
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About you: Extensive experience of Object Oriented languages and software development - Understanding of software engineering principles, such as SOLID, DRY etc - Understanding of relational database technologies - A positive and proactive attitude to problem solving - A team player, willing to muck in and help others when needed, driven personality who asks questions and actively participates in discussions - Good written and spoken English so you can present your ideas - our HQ is based in London - Minimum 2 years experience in software development.
Required: Excellent verbal and written customer communication skills A fast learner with a natural passion for IT and technology Minimum of 3 years’ work experience within a helpdesk/support role Ability to troubleshoot bugs/issues and know when to escalate them to the development team Able to put the customer at ease and deal sensitively and diplomatically with issues or complaints Experience using issue tracking software Experience providing Technical Support using operating systems such as Windows 8 & Windows 10 Ability to provide a high level of customer service and satisfaction to the agreed business levels at all times A thorough knowledge of Microsoft Office An understanding of basic networking concepts Ability to prioritise support issues and work in a high-pressure environment
• Previous senior administration/project management experience • Ability to prepare and interpret project documentation • Excellent organisational skills including the ability to multi-task • A desire to help others and ability to build long-term mutually beneficial customer relationships • Confident with Microsoft Office 365 • Ability to communicate at all levels with strong written and verbal communication skills including a good telephone manner • Enjoy working collaboratively as part of a team • Self-motivated with an ability to work on own initiative
Essential requirements for this post: - Use all standard design programs. - Proactive to new design initiatives. - Industry awareness. - Ability to manage teams within studio. - Self-driven with a positive outlook. - Reliable takes ownership of own workload. - Team player. Adept at using Adobe Creative Suite. Ability to interpret brand guidelines.
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