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User Experience Designer

We’re a digital service design consultancy who work closely with our clients to create digital products and services that work for everyone.

People are at the centre of everything we do. We support and grow the people we work with and come together as a community to solve problems.

We take a common sense approach to getting things done. We do not abide by dogma. We get things wrong and that’s ok. We learn from it and adapt. We stay curious and never stop learning.

Design that puts users first

We mainly work with large organisations to solve some tricky design challenges. You’ll work with our clients using your design expertise and a user-centered approach to advise and deliver on great designs. You’ll work in a multi-disciplinary team of researchers, developers and product owners to help design what our clients products and services will look and behave like. You’ll be the go-to person for all things usability, accessibility and design patterns.

What you will do:

  • Use insights from user research and analytics to identify ‘pain points’ and inform iterations to your designs
  • Explain your ideas clearly, changing your approach for a range of audiences
  • Propose ideas that solve problems creatively and shape these into logical, coherent solutions that centre around user needs
  • Design end-to-end user journeys that create the optimal user experience
  • Consider broader service-wide journeys and how your design relates to these
  • Explore a range of approaches to solve specific user problems and ensure that the product logically flows from one step to the next
  • Help to create a shared problem-space by creating user journeys, sitemaps, navigation schema, and annotated wireframes
  • Conduct usability testing and gathering feedback
  • Engage with agile, multidisciplinary teams with a user-centred design process
  • Facilitate and run a range of workshops with your team and stakeholders
  • Work with the Hippo design community to share best practice to ensure high standards
  • Help drive our creative culture by being a highly visible advocate for all things design both internally and externally

Skills and experience that you need

You will need:

  • A growth mindset – you approach every as a school day, no matter how experienced you are
  • Strong ability to recognise and predict use-cases and user interaction, including happy path, edge and corner cases, and incorporate them into designs
  • The knowledge and desire to investigate, innovate and develop emerging design, UX and technology trends
  • Experience in rapid prototyping tools, for example Sketch / Figma / Adobe XD
  • Excellent understanding of user-experience design for mobile and the web, technology trends, demonstrable design skills, and ability to show relevant work
  • Great consultancy skills, caring about your client’s needs and motivations
  • To enjoy sharing your skills and experience with your client to enable them to continue to iterate and improve content after you leave

Bonus points if you have:

  • Working knowledge of accessible design best-practices, with the ability to apply these to your designs
  • Understanding of HTML / CSS and how your designs would be built

* As a consultancy, we work with clients based all over the country, so all applicants should be comfortable travelling further than the advertised location.

Apply on company website

First Floor
Aireside House
24-26 Aire Street

0113 344 8660

Job Vitals

Type: Full Time

Reference Number: 92971

Requirements for this post: Strong IAM design and implementation experience, using the ForgeRock IAM platform (AM, IDM, DS, IG). : Strong development skills in Java/J2EE web development : Experience of working with Application Servers, Databases and Directories and underpinning protocols such as HTTP, SSL/TLS, IPv4, XML, LDAP : Solid understanding of SAML, OAuth, OpenID Connect : Experience with other IAM Vendors such as Okta, Sailpoint, Saviynt, Ping is a bonus : Ideally from a consulting or professional services background.

Type: Full Time
Categories: Design

Essential: Experience of delivering complex digital projects : Knowledge and experience of Agile project management and working practices (SCRUM/Lean/DSDM/APMG) : To be comfortable leading teams of various configurations and sizes, from a fully resourced Hippo team to running hybrid Hippo/client teams : Knowledge and experience of collaboration and project management tools : Understand user centred design principles and practices.

Type: Full Time
Categories: Design

REQUIRED: Experience leading the end-to-end design of new services or leading the improvement of current services that are under performing : Experience of working within the parameters of a broad direction but generally your work is self-initiated : Experience working with service/product owners and senior stakeholders and able to be pragmatic about the organisation’s needs : You are confident presenting your work to senior stakeholders and are able to demonstrate how evidence has been used to support the design decisions : You can manage relationships effectively, building long-term, strategic partnerships that involve regular and clear communication You have advanced experience with Agile, GDS standards and service principles.

Type: Full Time
Categories: Design

Essentials: Experience working with security technologies such as SIEM, IDS/IPS, and Endpoint protection, ideally within a network security, or a security operations environment : Broad knowledge of Security tools, programmes and methodologies : Experience deploying, integrating and supporting critical solutions in a complex environment : Ability to profile and interpret security event logs, network traffic, system logs, and application logs and to identify developing patterns and trends : An understanding of the correlation of events which are symptomatic of known types of attack such as DDoS, Insider Threat and Phishing.

Type: Full Time
Categories: Design

Requirements for this post: Exemplary content design skills : Expertise in creating content based on evidenced user needs : Experience in championing user centred design principles and practices : Enjoy working collaboratively with your team and experts : Be comfortable working in rapid sprint cycles : Be a stronger presenter and happy to sell the benefits of content design to people who aren’t familiar with the discipline Have a positive “can do” attitude : Have great consultancy skills, caring about your client’s needs and motivations : Enjoy sharing your skills and experience with your client to enable them to continue to iterate and improve content after you leave : Experience of working in an Agile workplace : Experience of creating and iterating prototypes.

Type: Full Time
Categories: Design

You will need to be comfortable with travelling. Other requirements: Experience of working with managers as required to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material : Experience of using different methods to achieve insights (both qualitative and quantitative) for example sampling, questionnaire design and analysis, interviews, ethnographic observations, facilitating workshops, focus groups and other types of group discussion, and managing stakeholder engagement sessions : To understand user centred design principles and practices Be able to understand the strategic objectives of the organisation and how the insights will help them : To be comfortable having your findings challenged by stakeholders and the ability to clearly explain the insights.

Type: Full Time
Categories: Design