Job Description – Technician – IT Service Desk – (1800002C)
ROLE OVERVIEW
The IT Service Desk Technician provides technical support services to customers (internal and external) including installation, troubleshooting, problem resolution and maintenance.
Key responsibilities
• First point of contact for incoming calls on the IT Service Desk, ensuring all incidents and requests are logged, prioritised and assigned appropriately, with all key information captured on the helpdesk tool
• Ensure that incidents and requests are dealt with effectively and escalated as required
• Remote software installation and troubleshooting. Hardware troubleshooting.
• Provide on-call support on a rota basis
Qualifications
Essential:
• Educated to GCSE level or equivalent
• ITIL and/or relevant commercial experience and expertise
Experience
Essential:
• Experience of working in a service desk role and using helpdesk logging tools
• Experience of utilising ITIL Best Practice
Desirable:
• Previous experience of working within Financial Services
One Park Lane
Leeds
West Yorkshire
LS3 1EP
contact@callcreditgroup.com +44 (0) 113 388 4300 https://www.transunion.co.uk/
Type: Full Time
Advertised from: 2018-04-02
Closing date for applications: 2018-04-25
Reference Number: 23113
Experience working on Redhat Enterprise Linux v7 - Previous experience in Platform build and automation of Linux platforms - Able to use Ansible to automate apps and IT infrastructure - Bash or Perl Scripting experience We’d love experience with AWS or Azure however this is not essential – you will get the opportunity to work it though!
It is essential that you have at least 3 years' experience, including relevant products. You will have A level or equivalent qualifications and a full UK driving licence.
It is essential that you hold a degree in Maths, Statistics or a related discipline. You should be proficient in the use of SAS/WPS and Excel and experienced in detailed analysis, ideally in credit risk. You will. have an understanding of credit bureaux data and a knowledge of financial services products.
CallCredit is looking for someone with at least GCSE grade C in Maths and English, together with experience of test automation techniques, commercial experience of software testing or database solutions with agile development lifecycle, and risk-based approaches.
