About the role
Our training team are dedicated experts, guiding our schools through remote and onsite sessions, setting them up for success using Arbor’s Management Information System (MIS).
In this role you will work with key school staff, primarily with secondary schools, to ensure successful use of the platform by delivering informative and engaging training sessions. If you love presenting to a variety of groups and are able to articulate technical software concepts to technical and non-technical staff, then this could be the role for you!
Core responsibilities
About you
What we offer
The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:
The safety and wellbeing of all Arbor employees is our number one priority. Therefore we will visit customers when schools are adapted to their new ways of working and are ready to welcome us.
Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com
Arbor Education is an equal opportunities organisation
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive – whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.
If you need any adjustments to be made to support you through the recruitment process, let us know at careers@arbor-education.com.
Please note: We are unable to provide visa sponsorship at this time.
At Arbor we’re passionate about learning, and to support this we have a dedicated training budget for all teams.
Dedicated Mental Health First Aiders and Wellbeing Champions with ongoing support and learning around mental health.
We’re all about making an impact! So everyone who joins us gets 1 day a year to volunteer for a charity or cause of their choice.
We have regular team socials where we spend dedicated time together. This year we’ve had BBQs, been to theatre shows, gone white water rafting, and more!
Plus, we shut the office for a day at Easter and over Christmas so you get some extra time off then too!
Choice of comprehensive 24/7 support services with UK and Ireland’s most trusted health and wellbeing network.
Depending on your role we can also offer you flexible working – just mention it in your interview and we’ll let you know what your options are
Our offices are dog friendly, so if you’d like to bring your canine companion in for the day, that’s no problem!
The Good Recruitment Charter defines good recruitment practice through key principles that we aspire to.
We’re a diverse and experienced team of ex-teachers, edtech engineers and education specialists passionate about making a difference to the sector.
Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most – improving the lives of teachers and outcomes of students everywhere!
At Arbor, we’re on a mission to transform the way schools work for the better.
You’ve probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every level… sometimes it feels like this is just part and parcel of school life today. But it doesn’t have to be this way.
We passionately believe that there’s a better way to work. And it starts by giving everyone the right tools and technology for the job.
We’re building a platform and products we believe in – as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector.
Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most – improving the lives of teachers and outcomes of students everywhere.
Old School Building, Calverley Street, Leeds LS1 3ED.
sophie.elms@arbor-education.com https://arbor-education.com/
Type: Full Time
Reference Number: 114079
In depth knowledge and understanding of using Arbor across all phases. Excellent communication skills and ability to manage multiple stakeholders at differing levels of seniority. Ability to critically analyse data to identify areas of opportunity and where efforts around customer success should be focused. Understanding of customer success as a discipline and what this means for Arbor. Proven ability to self-organise and work efficiently and effectively.
1 Year + project coordination/ project management background, with a comprehensive understanding of best practice in coordinating or managing a project (SAAS experience preferred) OR: 1 Year + experience as a team lead in a project office/ project management environment A leader who exemplifies the willingness to go the extra mile for our customers Experience setting clear goals/objectives for both individuals and teams Confident reporting achievements and challenges faced within the team to the wider business A proven track record in building relationships with key stakeholders, with outstanding communication and interpersonal skills, both written and verbal, and more.
You have commercial experience in programme management, and bring a comprehensive understanding of best practice for managing projects/ programmes of work related to software deployments. You can demonstrated past experience leading and developing a team, by setting clear goals/objectives for both individuals and teams. Comfortable reporting on achievements and challenges faced within the team to the wider business. Eager to work in a fast-paced, and results-oriented culture, demonstrating strong operating instincts, organisational skills and discipline. Data driven mindset always looking for story being told and developing actionable insights. You’re happy to travel to client sites (at least 30% of your time).
Commercial experience as a QA engineer in an enterprise SaaS business, writing and executing test plans. Writing SQL queries to extract and validate data directly from database tables. You’re comfortable creating documentation, reporting on issues found, how they impact the customer and clear steps for reproduction. You have experience working with Product Managers to understand business requirements, and define acceptance criteria and test strategies around them. You are at home working in a fast paced agile environment.
You have commercial experience as a project manager delivering software projects using project management frameworks such as Prince2. You can demonstrate past experience managing multiple projects concurrently in an agile environment, often with overlapping projects to tight timeframes. You’re comfortable working in a fast-paced, and results-oriented culture. You’re good at using data to solve problems. You’re willing to travel frequently to client sites (at least 30% of your time).
You have commercial experience as a team lead in software support (ideally in a SaaS environment). You’re never more comfortable than when you’re in a Sql database! You have experience using ticket management software such as Zendesk and/or JIRA. You have past experience setting clear goals/objectives for individuals in teams you’ve managed. You have a keen eye for interpreting data in order to understand Arbor’s school user needs and develop insights. It would be great if you have an ITIL qualification.
