We’re a digital service design consultancy who work closely with our clients to create digital products and services that work for everyone.
People are at the centre of everything we do. We support and grow the people we work with and come together as a community to solve real world problems.
We take a common sense approach to getting things done. We do not abide by dogma. We get things wrong and that’s ok. We learn from it and adapt. We stay curious and never stop learning.
Do you enjoy working collaboratively within multidisciplinary teams? Do you have great consultancy skills? Do you care about your client’s needs and motivations? Do you love getting to the root of the problem and improving a user’s experience?
We are looking for a Service Designer to join the team on a permanent basis, so keep reading:
We have four levels of consultants.
You do not need to match all of the criteria above – this is a principal level role. Being able to demonstrate that you can operate at this level should be your main consideration when applying.
We work with clients based all over the country, so at times some travel may be required. Please talk to us if you need flexibility. We can’t promise to be able to offer exactly what you want, but we do promise not to judge you for asking
First Floor
Aireside House
24-26 Aire Street
Leeds
LS1 4HT
info@hippodigital.co.uk 0113 344 8660 https://hippodigital.co.uk/
Type: Full Time
Reference Number: 90641
Advanced UX design skills, with experience of applying these across different environments Experience of working in multidisciplinary Agile teams to design and deliver people-centred services Experience of designing for diverse users, including those with accessibility or assisted digital needs Proven experience of championing UX and service design approaches Experience of line management or mentoring/training other UX designers Advanced communication and stakeholder management skills, with the ability to manage conflict and convey difficult messages with tact and sensitivity A good understanding of other Agile roles across design, product and tech Strong consultancy and leadership skills, and confidence in exploring problem spaces with clients to determine the most appropriate way forward
We don’t need you to have any certificates or qualifications, but we do need to be confident that you can demonstrate experience in: Delivering complex digital projects Agile project management and working practices (SCRUM/Lean/DSDM/APMG) Leading teams of various configurations and sizes, from a fully resourced consultancy team to running hybrid consultancy/client teams Collaboration and project management tools Understanding of user centred design principles and practices
Requirements for this post: Strong IAM design and implementation experience, using the ForgeRock IAM platform (AM, IDM, DS, IG). : Strong development skills in Java/J2EE web development : Experience of working with Application Servers, Databases and Directories and underpinning protocols such as HTTP, SSL/TLS, IPv4, XML, LDAP : Solid understanding of SAML, OAuth, OpenID Connect : Experience with other IAM Vendors such as Okta, Sailpoint, Saviynt, Ping is a bonus : Ideally from a consulting or professional services background.
Essential: Experience of delivering complex digital projects : Knowledge and experience of Agile project management and working practices (SCRUM/Lean/DSDM/APMG) : To be comfortable leading teams of various configurations and sizes, from a fully resourced Hippo team to running hybrid Hippo/client teams : Knowledge and experience of collaboration and project management tools : Understand user centred design principles and practices.
REQUIRED: Experience leading the end-to-end design of new services or leading the improvement of current services that are under performing : Experience of working within the parameters of a broad direction but generally your work is self-initiated : Experience working with service/product owners and senior stakeholders and able to be pragmatic about the organisation’s needs : You are confident presenting your work to senior stakeholders and are able to demonstrate how evidence has been used to support the design decisions : You can manage relationships effectively, building long-term, strategic partnerships that involve regular and clear communication You have advanced experience with Agile, GDS standards and service principles.
Essentials: Experience working with security technologies such as SIEM, IDS/IPS, and Endpoint protection, ideally within a network security, or a security operations environment : Broad knowledge of Security tools, programmes and methodologies : Experience deploying, integrating and supporting critical solutions in a complex environment : Ability to profile and interpret security event logs, network traffic, system logs, and application logs and to identify developing patterns and trends : An understanding of the correlation of events which are symptomatic of known types of attack such as DDoS, Insider Threat and Phishing.
