We’re a digital service design consultancy who work closely with our clients to create digital products and services that work for everyone.
People are at the centre of everything we do. We support and grow the people we work with and come together as a community to solve real world problems.
We take a common sense approach to getting things done. We do not abide by dogma. We get things wrong and that’s ok. We learn from it and adapt. We stay curious and never stop learning.
Do you enjoy working collaboratively within multidisciplinary teams? Do you have great consultancy skills? Do you care about your client’s needs and motivations? Do you love getting to the root of the problem and improving a user’s experience?
We are looking for a Service Designer to join the team on a permanent basis, so keep reading:
We have four levels of consultants.
You do not need to match all of the criteria above – this is a principal level role. Being able to demonstrate that you can operate at this level should be your main consideration when applying.
We work with clients based all over the country, so at times some travel may be required. Please talk to us if you need flexibility. We can’t promise to be able to offer exactly what you want, but we do promise not to judge you for asking
These are the qualities we are looking for: Experience leading the end-to-end design of new services or leading the improvement of current services that are under performing : Experience of working within the parameters of a broad direction but generally your work is self-initiate : You are confident presenting your work to senior stakeholders and are able to demonstrate how evidence has been used to support the design decisions : You can manage relationships effectively, building long-term, strategic partnerships that involve regular and clear communication : You have advanced experience with Agile, GDS standards and service principles
Some of the skills and experience you will need: Have exemplary content design skills : Have expertise in creating content based on evidenced user needs : Be experienced in championing user centred design principles and practices : Be comfortable working in rapid sprint cycles : Be a stronger presenter and happy to sell the benefits of content design to people who aren’t familiar with the discipline : Have a positive “can do” attitude : Have great consultancy skills, caring about your client’s needs and motivations : Experience of working in an Agile workplace : Experience of creating and iterating prototypes
Skills and experience needed: Have experience of delivering end-user facing digital services for a wide range of user groups : Be able to articulate complex technical problems and approaches to a wider audience : Previous exposure to user centred product development : Enjoy working collaboratively with your team and experts : Be comfortable working in rapid sprint cycles : Minimum of two years of experience : Have great consultancy skills, caring about your client’s needs and motivations Enjoy sharing your skills and experience with your client to enable them to continue to iterate and improve their product or service after you leave.
You will have the following qualities: A growth mindset - you approach every as a school day, no matter how experienced you are : Strong ability to recognise and predict use-cases and user interaction, including happy path, edge and corner cases, and incorporate them into designs The knowledge and desire to investigate, innovate and develop emerging design, UX and technology trends : Experience in rapid prototyping tools, for example Sketch / Figma / Adobe XD : Excellent understanding of user-experience design for mobile and the web, technology trends and more.....
The essentials: Extensive experience of working in Cyber Security, or IT Operations, ideally with some of the following: Experience working with security technologies such as SIEM, IDS/IPS, and Endpoint protection, ideally within a network security, or a security operations environment Broad knowledge of Security tools, programs and methodologies Experience deploying, integrating and supporting critical solutions in a complex environment Ability to profile and interpret security event logs, network traffic, system logs, and application logs and to identify developing patterns and trends An understanding of the correlation of events which are symptomatic of known types of attack such as DDoS, Insider Threat and Phishing