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Consultant Service Designer (Principal)

We’re a digital service design consultancy who work closely with our clients to create digital products and services that work for everyone.

People are at the centre of everything we do. We support and grow the people we work with and come together as a community to solve real world problems.

We take a common sense approach to getting things done. We do not abide by dogma. We get things wrong and that’s ok. We learn from it and adapt. We stay curious and never stop learning.

About the role.

Do you enjoy working collaboratively within multidisciplinary teams? Do you have great consultancy skills? Do you care about your client’s needs and motivations? Do you love getting to the root of the problem and improving a user’s experience?

We are looking for a Service Designer to join the team on a permanent basis, so keep reading:

What you will do.

  • Act as engagement lead or site delivery lead for projects and support new business activity
  • Provide expert advice on the role of maps and blueprinting relevant to the phase of service delivery and ensure their value transcends the artefact to enable outcomes
  • Lead collaboration with various skill sets and provide a high level of support for clients and colleagues within Hippo
  • Ensure the service is inclusive, usable, technically feasible and commercially viable
  • Have accountability for organisational objectives, actions and be able to assign responsibilities
  • Ensure knowledge transfer will be effective to enable service delivery and that suitable techniques or methods are being used
  • Where service design is taking place at a strategic level outside of product teams being able to define the classification of a service taxonomy is essential
  • Be able to adapt the use of methods and tools for remote or face-to-face working
  • Recruit, coach and support the professional development of a range of disciplines
  • Define the recruitment processes for service designers, advise on suitability of candidates and lead recruitment interviews

Skills and experience that you need

You will need:

  • You are an expert practitioner with broad industry experience.
  • You are an expert at designing services from end-to-end and leading the improvement of current services that are under performing
  • You have advanced knowledge of a wide range of disciplines and are able to promote their combined offer as multidisciplinary service design teams
  • You understand the main industries currently generating demands for service design and how that fits with developing Hippo’s business strategy
  • You have experience of defining the vision and development of your discipline
  • You have experience being accountable for relationships with senior stakeholders and overcoming challenges to enable service delivery
  • You have extensive experience presenting your work to clients and managing engagement with stakeholders
  • You can manage relationships effectively, building long-term, strategic partnerships that involve regular and clear communication
  • You have advanced experience with Agile, GDS standards and service principles

Important to know.

We have four levels of consultants.

  1. Consultant
  2. Intermediate consultant
  3. Senior consultant
  4. Principal consultant

You do not need to match all of the criteria above – this is a principal level role. Being able to demonstrate that you can operate at this level should be your main consideration when applying.

We work with clients based all over the country, so at times some travel may be required. Please talk to us if you need flexibility. We can’t promise to be able to offer exactly what you want, but we do promise not to judge you for asking

Apply on company website

First Floor
Aireside House
24-26 Aire Street

0113 344 8660

Job Vitals

Type: Full Time

Reference Number: 90641

Requirements for this post: Strong IAM design and implementation experience, using the ForgeRock IAM platform (AM, IDM, DS, IG). : Strong development skills in Java/J2EE web development : Experience of working with Application Servers, Databases and Directories and underpinning protocols such as HTTP, SSL/TLS, IPv4, XML, LDAP : Solid understanding of SAML, OAuth, OpenID Connect : Experience with other IAM Vendors such as Okta, Sailpoint, Saviynt, Ping is a bonus : Ideally from a consulting or professional services background.

Type: Full Time
Categories: Design

Essential: Experience of delivering complex digital projects : Knowledge and experience of Agile project management and working practices (SCRUM/Lean/DSDM/APMG) : To be comfortable leading teams of various configurations and sizes, from a fully resourced Hippo team to running hybrid Hippo/client teams : Knowledge and experience of collaboration and project management tools : Understand user centred design principles and practices.

Type: Full Time
Categories: Design

REQUIRED: Experience leading the end-to-end design of new services or leading the improvement of current services that are under performing : Experience of working within the parameters of a broad direction but generally your work is self-initiated : Experience working with service/product owners and senior stakeholders and able to be pragmatic about the organisation’s needs : You are confident presenting your work to senior stakeholders and are able to demonstrate how evidence has been used to support the design decisions : You can manage relationships effectively, building long-term, strategic partnerships that involve regular and clear communication You have advanced experience with Agile, GDS standards and service principles.

Type: Full Time
Categories: Design

Essentials: Experience working with security technologies such as SIEM, IDS/IPS, and Endpoint protection, ideally within a network security, or a security operations environment : Broad knowledge of Security tools, programmes and methodologies : Experience deploying, integrating and supporting critical solutions in a complex environment : Ability to profile and interpret security event logs, network traffic, system logs, and application logs and to identify developing patterns and trends : An understanding of the correlation of events which are symptomatic of known types of attack such as DDoS, Insider Threat and Phishing.

Type: Full Time
Categories: Design

Requirements for this post: Exemplary content design skills : Expertise in creating content based on evidenced user needs : Experience in championing user centred design principles and practices : Enjoy working collaboratively with your team and experts : Be comfortable working in rapid sprint cycles : Be a stronger presenter and happy to sell the benefits of content design to people who aren’t familiar with the discipline Have a positive “can do” attitude : Have great consultancy skills, caring about your client’s needs and motivations : Enjoy sharing your skills and experience with your client to enable them to continue to iterate and improve content after you leave : Experience of working in an Agile workplace : Experience of creating and iterating prototypes.

Type: Full Time
Categories: Design

You will need to be comfortable with travelling. Other requirements: Experience of working with managers as required to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material : Experience of using different methods to achieve insights (both qualitative and quantitative) for example sampling, questionnaire design and analysis, interviews, ethnographic observations, facilitating workshops, focus groups and other types of group discussion, and managing stakeholder engagement sessions : To understand user centred design principles and practices Be able to understand the strategic objectives of the organisation and how the insights will help them : To be comfortable having your findings challenged by stakeholders and the ability to clearly explain the insights.

Type: Full Time
Categories: Design