DWP Place is an internal platform powered by ServiceNow and Amazon Connect within DWP Digital. The strategic goal for DWP Place is to enable DWP colleagues to better serve our citizens.

Our team continues to grow in delivery and support of a suite of ServiceNow products that underpin DWP Digital Shared Services across IT Service & Operations, Security Operations, Delivery Portfolio Governance and Employee Lifecycle.

To support our multi skilled, multi squad team, we are looking to recruit a ServiceNow Platform Architect (Solution Architect). Reporting to the Lead Architect, this role will be ideal for an experienced ServiceNow technical practitioner who has a track record in enabling the exploitation of the platform and integrations.

They will be responsible for supporting the technical discovery and design activities from early ideation / consultation, scoping and delivering architectural governance and security needs through to delivering solution architecture deliverables into delivery squads.

The role is required to support the Lead Architect and partner with Product Managers to help understand the technical aspects of various use cases and help identify the best way to exploit platform capabilities to achieve the outcomes required.

As an Architect for our ServiceNow platform, you will:

• Facilitate technical discovery for new requirements / use cases including but not limited to integrations.
• Design integration solutions that enable DWP and 3rd party applications to interact with the ServiceNow platform.
• Deliver high-level solution architecture documentation, architecture design artefacts and underlying design patterns for architecture governance.
• Ensure solutions meet user needs and align with DWP strategy and standards.
• Provide a consistent set of application product architecture views, which communicate and describe the construction of solutions to all stakeholders.
• Support the wider DWP Place team, blending technical (development and architecture) and behaviour (leadership and communication) skills.
• Identify, capture, and share architecture patterns.
• Participate in the development of the Architecture Practice and community.

You will work closely in collaboration with:

• Software and Infrastructure Engineers, to inform the software and technical infrastructure build.
• Product Owners and the Lead Architect to articulate the ‘art of the possible’, to help to define the products, and support product prioritisation.
• Business Analysts, User Research, Content, and Interaction Design to interpret their outputs.
• Platform vendors to understand how to best exploit the capabilities that DWP has invested into.

To be successful with this application, you will need to align your application with the following Essential Criteria;

Essential Criteria:

• Integration architecture, frameworks, technologies and best practice.
• Designing and implementing ServiceNow solutions across multiple data centres and public cloud.
• Enterprise-wide SaaS, PaaS or IaaS application deployment.
• Presenting to technical governance forums.

Experience in the following would be advantageous for this role, but is not essential, as training will be provided:

• Functional knowledge of ServiceNow ITSM, SecOps, & IRM.
• ITIL certification.
• ServiceNow specific integration capabilities and integrating ServiceNow or other enterprise SaaS platforms with on-prem or other cloud systems, particularly in the areas of automation, orchestration, system of record data enrichment and eBonding.
• ServiceNow Certification (CSA or CIM).
• Amazon Connect CCaaS or equivalent telephony platforms and CTI.

If you would like to learn more about the role, please contact Isaac.Morrison@dwp.gov.uk.

We’ll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together

We’ll assess you against these technical skills during the selection process:

• Technical Breadth
• Turning business problems into technical designs

• An employer pension contribution of up to 27% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Salary Information

The maximum salary for the grade is £63,517, however a Digital Allowance of up to £6,483 per annum is available for exceptional candidates, based on our assessment of your skills and experience.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.