About us
At Arbor, we’re on a mission to transform the way schools work for the better.
Our products are transforming the way schools use data to bring about positive change by empowering schools and teachers. Arbor reduces the amount of time spent on administrative tasks, and increases their time where it matters, with the students!
Role Overview
Arbor’s QA team is pivotal to our commitment to deliver superb quality software to our customer base. Working directly with Arbor’s product delivery teams, you’ll define test plans including good testable acceptance criteria for each story that ensure bugs and issues are found during development and before being released into production.
You will also work with Arbor’s Head of Architecture supporting the implementation of processes and tooling required to perform automated testing across all products and services, and ensuring these processes are embedded as part of our Continuous Delivery pipelines.
Role Progression
After you have completed your initial onboarding to the Arbor Education team your own development and the impact you’ll make to us will look similar to:
Within 3 months you will be working autonomously within product teams: developing test plans, executing tests, monitoring results and seeking any opportunity to raise the bar for quality.
Within 6 months you will be contributing to quality process improvements at the team level and becoming familiar with core tooling such as our automated regression suite
Within 12 months you will be proactively helping to refine company-wide QA processes, making contributions to automated tests and developing your skills to make an even bigger impact
A day in the life of a QA Engineer at Arbor
About you
The Process
45 minute video screen with Arbor’s Talent team.
60 minute interview with the hiring manager.
90 minute panel interview and include a technical assessment.
What we offer
Aside from the chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:
Arbor Education is an equal opportunities organisation
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive – whatever their ambitions may be.
We want to make sure we build the best products for our schools, and we passionately believe that starts with building a workforce as diverse as the communities we serve. We’re actively working on this, and we’re always open to feedback. Let us know your thoughts!
If you need any adjustments to be made to support you through the recruitment process, let us know at careers@arbor-education.com
Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com
Apply on company website
Old School Building, Calverley Street, Leeds LS1 3ED.
sophie.elms@arbor-education.com https://arbor-education.com/
Type: Full Time
Reference Number: 114066
In depth knowledge and understanding of using Arbor across all phases. Excellent communication skills and ability to manage multiple stakeholders at differing levels of seniority. Ability to critically analyse data to identify areas of opportunity and where efforts around customer success should be focused. Understanding of customer success as a discipline and what this means for Arbor. Proven ability to self-organise and work efficiently and effectively.
1 Year + project coordination/ project management background, with a comprehensive understanding of best practice in coordinating or managing a project (SAAS experience preferred) OR: 1 Year + experience as a team lead in a project office/ project management environment A leader who exemplifies the willingness to go the extra mile for our customers Experience setting clear goals/objectives for both individuals and teams Confident reporting achievements and challenges faced within the team to the wider business A proven track record in building relationships with key stakeholders, with outstanding communication and interpersonal skills, both written and verbal, and more.
You have commercial experience in programme management, and bring a comprehensive understanding of best practice for managing projects/ programmes of work related to software deployments. You can demonstrated past experience leading and developing a team, by setting clear goals/objectives for both individuals and teams. Comfortable reporting on achievements and challenges faced within the team to the wider business. Eager to work in a fast-paced, and results-oriented culture, demonstrating strong operating instincts, organisational skills and discipline. Data driven mindset always looking for story being told and developing actionable insights. You’re happy to travel to client sites (at least 30% of your time).
You have commercial experience as a project manager delivering software projects using project management frameworks such as Prince2. You can demonstrate past experience managing multiple projects concurrently in an agile environment, often with overlapping projects to tight timeframes. You’re comfortable working in a fast-paced, and results-oriented culture. You’re good at using data to solve problems. You’re willing to travel frequently to client sites (at least 30% of your time).
3+ years experience training in an educational setting. Relevant background in the education sector. We are looking for people who are familiar with the terminology, processes within a school setting. Driving license required. Ability to understand and articulate technology to a range of individuals, including non-technical users. Excellent presentation and communication skills are essential. Have a positive approach to learning new things, troubleshoot potential issues and help provide solutions. Friendly, eager to get stuck in and always willing to help. Good sense of humour and able to inspire others. We are looking for someone who has initiative and isn’t afraid of a challenge! Desirable: having used an MIS system before.
You have commercial experience as a team lead in software support (ideally in a SaaS environment). You’re never more comfortable than when you’re in a Sql database! You have experience using ticket management software such as Zendesk and/or JIRA. You have past experience setting clear goals/objectives for individuals in teams you’ve managed. You have a keen eye for interpreting data in order to understand Arbor’s school user needs and develop insights. It would be great if you have an ITIL qualification.
