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Project Manager – Professional Services

About us

At Arbor, we’re on a mission to transform the way schools work for the better.

Our products are transforming the way schools use data to bring about positive change by empowering schools and teachers.  Arbor reduces the amount of time spent on administrative tasks, and increases their time where it matters, with the students!

Role Overview

Arbor Project Managers work closely with secondary school teams to plan and manage end to end, the implementation of their new Arbor MIS.

During the school’s onboarding to Arbors MIS you will work closely with key stakeholders, keeping an open communication of what’s happening and when, managing the data migration, planning their configuration of Arbor (what features and functionality they will use), and working with the school to coordinate training and support for their team.

Day to day, you will work closely with the schools team to plan and manage the implementation of their new Management Information System (MIS), including supporting the school with change across their teams and departments.

A day in the life of a Project Manager at Arbor

  • Managing multiple concurrent projects, onboarding secondary schools to the Arbor MIS including data migration from their incumbent MIS provider.
  • Proactively scoping and planning projects to ensure key milestones and objectives are achievable and aligned to the client’s priorities.
  • Preparing, planning and leading internal and external calls and meetings to ensure customer priorities are being met and disseminate information to relevant teams.
  • Coordinating support and training with the team who are responsible for delivering school level training plans and schedules, ensuring they follow the school objectives and vision.
  • Preparing clients facing documentation and presenting in Executive Status Meetings during Implementation to ensure project milestones are being met and the project is on track, including client status and risks.
  • Acting as the escalation point for risk and project dependencies of the school
  • Planning mitigation against risk and providing solutions, including visits to clients to ensure that client remains successful.

Role Progression 

In 1 month, you’ll be onboarding, getting to know your team, developing an understanding of Arbor’s MIS, services and how we work with our customers.

Within 3 months, you’ll be leading projects, meeting with key external stakeholders, responsible for onboarding, and supporting their move to Arbor.  We’d also like to see you working with your project peers to identify areas of improvement to the implementation process for secondary schools.

Within 6 months, you’ll have project managed multiple projects from end to end.  You will see development and improvement of your overall approach to managing a project, including your ability to manage change with customers & appropriate risk management.

About you

  • You have commercial experience as a project manager delivering software projects using project management frameworks such as Prince2
  • You can demonstrate past experience managing multiple projects concurrently in an agile environment, often with overlapping projects to tight timeframes.
  • You’re comfortable working in a fast-paced, and results-oriented culture.
  • You’re good at using data to solve problems
  • You’re willing to travel frequently to client sites (at least 30% of your time)

It would be great if you have:

  • experience working with CRM/MIS databases
  • an understanding of the national educational landscape and/or MIS technologies
  • a qualification in project management (Agile, PMP, Prince2)

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

  • We believe in supporting your professional growth so we provide you with a set training budget and give you the freedom to choose how you spend it.
  • We promote positive well being and as part of this you’ll have access to our Employee Assistance Program as well as being able to speak to trained mental health first aiders
  • Frequent internal Tech Talks, opportunities to learn from colleagues, and dedicated time off to attend conferences or training
  • Flexible working hours and some remote working
  • We offer additional discretionary holidays, including half day Fridays during the school summer holidays

Arbor Education is an equal opportunities organisation

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive – whatever their ambitions may be.

We want to make sure we build the best products for our schools, and we passionately believe that starts with building a workforce as diverse as the communities we serve.  We’re actively working on this, and we’re always open to feedback. Let us know your thoughts!

If you need any adjustments to be made to support you through the recruitment process, let us know at careers@arbor-education.com

Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com

Apply on company website

Old School Building, Calverley Street, Leeds LS1 3ED.


Job Vitals

Type: Full Time

Reference Number: 114077

Minimum 6 months experience using Arbor MIS. Confident supporting secondary schools with all areas of Arbor. Passionate about delivering outstanding customer service. Confident managing key stakeholders at all levels. Highly organised with great attention to detail and results orientated. Inquisitive by nature, always wanting to understand more about the why and get to the root of a problem. Outstanding communication skills - both written and verbal

Type: Full Time
Categories: Project Manager

In depth knowledge and understanding of using Arbor across all phases. Excellent communication skills and ability to manage multiple stakeholders at differing levels of seniority. Ability to critically analyse data to identify areas of opportunity and where efforts around customer success should be focused. Understanding of customer success as a discipline and what this means for Arbor. Proven ability to self-organise and work efficiently and effectively.

Type: Full Time
Categories: Project Manager

1 Year + project coordination/ project management background, with a comprehensive understanding of best practice in coordinating or managing a project (SAAS experience preferred)  OR: 1 Year + experience as a team lead in a project office/ project management environment A leader who exemplifies the willingness to go the extra mile for our customers Experience setting clear goals/objectives for both individuals and teams Confident reporting achievements and challenges faced within the team to the wider business A proven track record in building relationships with key stakeholders, with outstanding communication and interpersonal skills, both written and verbal, and more.

Type: Full Time
Categories: Project Manager

You have commercial experience in programme management, and bring a comprehensive understanding of best practice for managing projects/ programmes of work related to software deployments. You can demonstrated past experience leading and developing a team, by setting clear goals/objectives for both individuals and teams. Comfortable reporting on achievements and challenges faced within the team to the wider business. Eager to work in a  fast-paced, and results-oriented culture, demonstrating strong operating instincts, organisational skills and discipline. Data driven mindset always looking for story being told and developing actionable insights. You’re happy to travel to client sites (at least 30% of your time).

Type: Full Time
Categories: Project Manager

Commercial experience as a QA engineer in an enterprise SaaS business, writing and executing test plans. Writing SQL queries to extract and validate data directly from database tables. You’re comfortable creating documentation, reporting on issues found, how they impact the customer and clear steps for reproduction. You have experience working with Product Managers to understand business requirements, and define acceptance criteria and test strategies around them. You are at home working in a fast paced agile environment.

Type: Full Time
Categories: Project Manager

3+ years experience training in an educational setting. Relevant background in the education sector. We are looking for people who are familiar with the terminology, processes within a school setting. Driving license required. Ability to understand and articulate technology to a range of individuals, including non-technical users. Excellent presentation and communication skills are essential. Have a positive approach to learning new things, troubleshoot potential issues and help provide solutions. Friendly, eager to get stuck in and always willing to help. Good sense of humour and able to inspire others. We are looking for someone who has initiative and isn’t afraid of a challenge! Desirable: having used an MIS system before.

Type: Full Time
Categories: Project Manager