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Project Manager

Our busy office on the outskirts of Leeds has seen massive growth over the last year and this continues into 2021 due to ongoing success. Are you a first class communicator? Would you consider yourself organised? If so, you could be just the person for us!

Job Requirements

  • To manage the implementation of a variety of projects such as social care and education case management systems, self-service portals, mobile applications and roadmap releases. The projects will be delivered to multiple allocated customers concurrently and include day to day BAU management.
  • Resolve and/or escalates issues in a timely fashion.
  • Understand how to communicate difficult/sensitive information tactfully.
  • Set and manages customer expectations.
  • Communicate effectively with customers to identify needs and evaluate alternative business solutions.
  • Schedule migrations, synchronisations and installations work with the appropriate teams.
  • Track and reviews progress of software releases and resolution of issues via Liquidlogic widgets: Jira/Wiki.
  • Review and update project milestones and negotiate changes where necessary.
  • Prepare completion/milestone certificates and change control notices where appropriate.
  • Prepare for project meetings and reviews.
  • Ensure project documents are complete, current, and stored appropriately.
  • Track and report time on a regular basis, i.e. via a time recording system.
  • Use the JIRA systems to manage issues and forward to appropriate team for action.
  • Work with Product, Development and Technical teams to analyse and solve issues.
  • Responsible for organising internal project meetings with the appropriate teams.
  • Highlight failed deliverables to a Senior Project Manager or the Deployment Director.
  • Suggest areas for improvement in internal processes along with possible solutions.
  • To manage an allocation of LIVE customers.
  • Continually seek opportunities to increase customer satisfaction and deepen customer relationships.
  • To assist with cover for other PMs during periods of absence.
  • Effectively communicate relevant project information to a Senior Project Manager or the Deployment Director.

 Person Specification

  • Understand how to communicate difficult/sensitive information tactfully
  • Excellent communication skills – have the ability to communicate at all levels using a variety of methods
  • Excellent IT skills
  • Some experience of software implementation is desirable but not essential
  • Previous experience of using Microsoft Project or a willingness to learn how to use it
  • Ability to work unsupervised
  • Be a quick learner
  • Good organisational skills
  • Have the ability to work to tight deadlines in a pressurised environment
  • An awareness of Prince 2 principles and methodology
  • Tolerance and patience
  • Ability to negotiate
  • Ability to analyse and solve issues
  • Will be required to travel to customer sites and stay overnight on an occasional basis
  • Full UK Driving Licence required

 

Please apply in writing, sending a covering letter and CV to hrrecruitment@systemc.com or telephone the HR Department for more information.

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Leeds
Liquidlogic office
Brookfield House
Selby Road
Leeds
LS25 1NB

0113 232 0100
systemc.com

Job Vitals

Type: Full Time

Reference Number: 102182

You will need to have solid experience in a Business Analyst role and: excellent communication skills, both written and verbal : Ability to manage complex workloads to strict deadlines and under pressure : Persuasive and credible in a customer liaison context : Self-motivated/good organisational skills : Strong ICT skills : To work as part of a team for the overall benefit of the business : Ability to recognise, analyse and solve issues

Type: Full Time
Categories: Project Manager