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Project Administrator

Project Administrator

About the role

Our project team manages stress free onboarding and implementation for our schools to the Arbor Management Information System (MIS). In this role as Project Administrator you will help with the data migration, reporting administration, planning and mitigating risks as well as thinking of solutions for both the business and our customers.

You will also support the project and programme managers with day to day administration and reporting on projects.

Core responsibilities

  • Managing onboarding projects with schools to the Arbor MIS.
  • Managing the data migration process and ensuring tasks are completed with/ by the school on key dates.
  • Managing and leading group ‘kick off’ calls with a number of schools, introducing them to the onboarding process & team at Arbor.
  • Managing all questions and queries relating to the onboarding process.
  • Managing risk, change and escalation as appropriate.
  • Being a point of contact as an onboarding expert providing excellent customer service.
  • Creating and maintaining our help centre content.
  • Responsible for overall project success and customer outcomes to ensure successful adoption and referenceability of Arbor across our schools.
  • Supporting the project and programme teams with project administration.
  • Utilise company software systems to cleanse data and generate accurate client reports for the project & programme teams.

About you

  • Experience working in either a project, customer support, admin or software environment.
  • Ability to work as a team player and willingness to get stuck in.
  • Effective communication with customers, ability to understand their needs, and communicating instructions clearly.
  • Strong organisation and attention to detail.
  • Ability to work and interpret high volumes of data to analyse, present information and make decisions.
  • Understanding of the national educational landscape is desirable.
  • Capable of working effectively within an entrepreneurial, fast-paced, and results-oriented culture, flexibility to react and adapt to changing scenarios
  • Ability to find solutions that will deliver outcomes
  • Proficient in Microsoft and Mac OS Platforms, able to use Excel/ Google Sheets to a high level of expertise.
  • Willingness to travel to client sites.

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

  • a dedicated training budget to help support your professional growth.
  • 1 day off each year to volunteer with a charity of your choice.
  • access to a choice of comprehensive 24/7 well being support services as well as internal Wellbeing Champions.
  • depending on your role, flexible working.
  • enhanced maternity pay to support new mothers during this exciting period of your life.
  • 30 days holiday (plus Bank Holidays), part of which is made up of half day Fridays during the school summer holidays, a day off during Easter and a day off over Christmas.
  • Our office is based in the heart of Leeds. It’s lively and vibrant, and you’ll have breakfast supplied every day along with other healthy snacks you can choose from.
  • Our social committees organise regular team nights out (we’ve had pizza making and curry clubs!)

Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com

Arbor Education is an equal opportunities organisation

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive – whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.

If you need any adjustments to be made to support you through the recruitment process, let us know at careers@arbor-education.com.

Please note: We are unable to provide visa sponsorship at this time.

Apply on company website

Old School Building, Calverley Street, Leeds LS1 3ED.


Job Vitals

Type: Full Time

Reference Number: 112694

In depth knowledge and understanding of using Arbor across all phases. Excellent communication skills and ability to manage multiple stakeholders at differing levels of seniority. Ability to critically analyse data to identify areas of opportunity and where efforts around customer success should be focused. Understanding of customer success as a discipline and what this means for Arbor. Proven ability to self-organise and work efficiently and effectively.

Type: Full Time
Categories: Administrator

1 Year + project coordination/ project management background, with a comprehensive understanding of best practice in coordinating or managing a project (SAAS experience preferred)  OR: 1 Year + experience as a team lead in a project office/ project management environment A leader who exemplifies the willingness to go the extra mile for our customers Experience setting clear goals/objectives for both individuals and teams Confident reporting achievements and challenges faced within the team to the wider business A proven track record in building relationships with key stakeholders, with outstanding communication and interpersonal skills, both written and verbal, and more.

Type: Full Time
Categories: Administrator

You have commercial experience in programme management, and bring a comprehensive understanding of best practice for managing projects/ programmes of work related to software deployments. You can demonstrated past experience leading and developing a team, by setting clear goals/objectives for both individuals and teams. Comfortable reporting on achievements and challenges faced within the team to the wider business. Eager to work in a  fast-paced, and results-oriented culture, demonstrating strong operating instincts, organisational skills and discipline. Data driven mindset always looking for story being told and developing actionable insights. You’re happy to travel to client sites (at least 30% of your time).

Type: Full Time
Categories: Administrator

Commercial experience as a QA engineer in an enterprise SaaS business, writing and executing test plans. Writing SQL queries to extract and validate data directly from database tables. You’re comfortable creating documentation, reporting on issues found, how they impact the customer and clear steps for reproduction. You have experience working with Product Managers to understand business requirements, and define acceptance criteria and test strategies around them. You are at home working in a fast paced agile environment.

Type: Full Time
Categories: Administrator

You have commercial experience as a project manager delivering software projects using project management frameworks such as Prince2. You can demonstrate past experience managing multiple projects concurrently in an agile environment, often with overlapping projects to tight timeframes. You’re comfortable working in a fast-paced, and results-oriented culture. You’re good at using data to solve problems. You’re willing to travel frequently to client sites (at least 30% of your time).

Type: Full Time
Categories: Administrator

3+ years experience training in an educational setting. Relevant background in the education sector. We are looking for people who are familiar with the terminology, processes within a school setting. Driving license required. Ability to understand and articulate technology to a range of individuals, including non-technical users. Excellent presentation and communication skills are essential. Have a positive approach to learning new things, troubleshoot potential issues and help provide solutions. Friendly, eager to get stuck in and always willing to help. Good sense of humour and able to inspire others. We are looking for someone who has initiative and isn’t afraid of a challenge! Desirable: having used an MIS system before.

Type: Full Time
Categories: Administrator