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Programme Management Team Lead – Professional Services

About us

At Arbor, we’re on a mission to transform the way schools work for the better.

Our products are transforming the way schools use data to bring about positive change by empowering schools and teachers.  Arbor reduces the amount of time spent on administrative tasks, and increases their time where it matters, with the students!

Role Overview

We’re in scale up mode and in need of a people focussed Programme Team Lead to lead a team of programme managers responsible for successfully onboarding Groups & MATs to Arbors MIS.

During the onboarding process programme managers work closely with key stakeholders, managing the data migration, planning their configuration of Arbor (what features and functionality they will use), and coordinating any training and support required for their team.

Your focus will be on growing and developing and nurturing both your team and project processes used by the team as we continue to scale as a business.

A day in the life of a Programme Team lead at Arbor

  • Line managing a team of Programme Managers, delivering monthly 1-1’s, half-yearly performance reviews, and individual development plans to ensure the success of the team
  • Tracking and driving performance of individual team members, championing best practice for programme delivery
  • Planning resource requirements and calculating capacity for managing existing and new programmes within the team
  • Working with the Project Team Lead and other internal stakeholders to monitor and improve customer experience
  • Providing pre-sales support to our Partnership Team
  • Developing scalable processes and managing internal programmes of work with the team in line with our business strategy & OKRs
  • Acting as the expert for Groups & MATs using Arbor, writing blogs, attending conferences etc
  • Contributing to planning new Professional Services for our Groups & MATs
  • Managing all aspects of programme delivery across multiple teams within Arbor
  • Provide excellent programme management and customer experience directly to our MATs/ Groups with Programme Management
  • Being the escalation point for your team and MATs during onboarding
  • Producing daily, weekly and monthly reporting and MI for Head of Professional Services and Arbor’s senior management
  • Maintaining and updating Gainsight, CRM and track the performance of this in your team.

Role Progression 

After completion of your onboarding to the Arbor team, and establishing a working baseline for the team, your impact will see:

  • All MATs being onboarded within agreed timeframes
  • An onboarding satisfaction rating upwards of 95%
  • The development of scalable, customer focussed processes to reduce overall admin associated with onboarding
  • Understand our Groups & MATs with the ability to create success plans throughout their lifecycle

About you

  • You have commercial experience in programme management, and bring a comprehensive understanding of best practice for managing projects/ programmes of work related to software deployments
  • You can demonstrated past experience leading and developing a team, by setting clear goals/objectives for both individuals and teams
  • Comfortable reporting on achievements and challenges faced within the team to the wider business
  • Eager to work in a  fast-paced, and results-oriented culture, demonstrating strong operating instincts, organisational skills and discipline.
  • Data driven mindset always looking for story being told and developing actionable insights
  • You’re happy to travel to client sites (at least 30% of your time)

It would be awesome if you have:

  • An understanding of the national educational landscape and/or MIS technologies
  • A qualification in project management (Agile, PMP, Prince2)

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

  • We believe in supporting your professional growth so we provide you with a set training budget and give you the freedom to choose how you spend it.
  • We promote positive well being and as part of this you’ll have access to our Employee Assistance Program as well as being able to speak to trained mental health first aiders
  • Frequent internal Tech Talks, opportunities to learn from colleagues, and dedicated time off to attend conferences or training
  • Flexible working hours and some remote working
  • We offer additional discretionary holidays, including half day Fridays during the school summer holidays

Arbor Education is an equal opportunities organisation

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive – whatever their ambitions may be.

We want to make sure we build the best products for our schools, and we passionately believe that starts with building a workforce as diverse as the communities we serve.  We’re actively working on this, and we’re always open to feedback. Let us know your thoughts!

If you need any adjustments to be made to support you through the recruitment process, let us know at careers@arbor-education.com

Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com

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Old School Building, Calverley Street, Leeds LS1 3ED.

sophie.elms@arbor-education.com
https://arbor-education.com/

Job Vitals

Type: Full Time

Reference Number: 114086

Minimum 6 months experience using Arbor MIS. Confident supporting secondary schools with all areas of Arbor. Passionate about delivering outstanding customer service. Confident managing key stakeholders at all levels. Highly organised with great attention to detail and results orientated. Inquisitive by nature, always wanting to understand more about the why and get to the root of a problem. Outstanding communication skills - both written and verbal

Type: Full Time
Categories: Programme Manager

In depth knowledge and understanding of using Arbor across all phases. Excellent communication skills and ability to manage multiple stakeholders at differing levels of seniority. Ability to critically analyse data to identify areas of opportunity and where efforts around customer success should be focused. Understanding of customer success as a discipline and what this means for Arbor. Proven ability to self-organise and work efficiently and effectively.

Type: Full Time
Categories: Programme Manager

1 Year + project coordination/ project management background, with a comprehensive understanding of best practice in coordinating or managing a project (SAAS experience preferred)  OR: 1 Year + experience as a team lead in a project office/ project management environment A leader who exemplifies the willingness to go the extra mile for our customers Experience setting clear goals/objectives for both individuals and teams Confident reporting achievements and challenges faced within the team to the wider business A proven track record in building relationships with key stakeholders, with outstanding communication and interpersonal skills, both written and verbal, and more.

Type: Full Time
Categories: Programme Manager

Commercial experience as a QA engineer in an enterprise SaaS business, writing and executing test plans. Writing SQL queries to extract and validate data directly from database tables. You’re comfortable creating documentation, reporting on issues found, how they impact the customer and clear steps for reproduction. You have experience working with Product Managers to understand business requirements, and define acceptance criteria and test strategies around them. You are at home working in a fast paced agile environment.

Type: Full Time
Categories: Programme Manager

You have commercial experience as a project manager delivering software projects using project management frameworks such as Prince2. You can demonstrate past experience managing multiple projects concurrently in an agile environment, often with overlapping projects to tight timeframes. You’re comfortable working in a fast-paced, and results-oriented culture. You’re good at using data to solve problems. You’re willing to travel frequently to client sites (at least 30% of your time).

Type: Full Time
Categories: Programme Manager

3+ years experience training in an educational setting. Relevant background in the education sector. We are looking for people who are familiar with the terminology, processes within a school setting. Driving license required. Ability to understand and articulate technology to a range of individuals, including non-technical users. Excellent presentation and communication skills are essential. Have a positive approach to learning new things, troubleshoot potential issues and help provide solutions. Friendly, eager to get stuck in and always willing to help. Good sense of humour and able to inspire others. We are looking for someone who has initiative and isn’t afraid of a challenge! Desirable: having used an MIS system before.

Type: Full Time
Categories: Programme Manager