About us
At Arbor, we’re on a mission to transform the way schools work for the better.
Our products are transforming the way schools use data to bring about positive change by empowering schools and teachers. Arbor reduces the amount of time spent on administrative tasks, and increases their time where it matters, with the students!
Role Overview
We’re in scale up mode and in need of a people focussed Programme Team Lead to lead a team of programme managers responsible for successfully onboarding Groups & MATs to Arbors MIS.
During the onboarding process programme managers work closely with key stakeholders, managing the data migration, planning their configuration of Arbor (what features and functionality they will use), and coordinating any training and support required for their team.
Your focus will be on growing and developing and nurturing both your team and project processes used by the team as we continue to scale as a business.
A day in the life of a Programme Team lead at Arbor
Role Progression
After completion of your onboarding to the Arbor team, and establishing a working baseline for the team, your impact will see:
About you
It would be awesome if you have:
What we offer
The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:
Arbor Education is an equal opportunities organisation
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive – whatever their ambitions may be.
We want to make sure we build the best products for our schools, and we passionately believe that starts with building a workforce as diverse as the communities we serve. We’re actively working on this, and we’re always open to feedback. Let us know your thoughts!
If you need any adjustments to be made to support you through the recruitment process, let us know at careers@arbor-education.com
Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com
Apply on company website
Old School Building, Calverley Street, Leeds LS1 3ED.
sophie.elms@arbor-education.com https://arbor-education.com/
Type: Full Time
Reference Number: 114086
In depth knowledge and understanding of using Arbor across all phases. Excellent communication skills and ability to manage multiple stakeholders at differing levels of seniority. Ability to critically analyse data to identify areas of opportunity and where efforts around customer success should be focused. Understanding of customer success as a discipline and what this means for Arbor. Proven ability to self-organise and work efficiently and effectively.
1 Year + project coordination/ project management background, with a comprehensive understanding of best practice in coordinating or managing a project (SAAS experience preferred) OR: 1 Year + experience as a team lead in a project office/ project management environment A leader who exemplifies the willingness to go the extra mile for our customers Experience setting clear goals/objectives for both individuals and teams Confident reporting achievements and challenges faced within the team to the wider business A proven track record in building relationships with key stakeholders, with outstanding communication and interpersonal skills, both written and verbal, and more.
Commercial experience as a QA engineer in an enterprise SaaS business, writing and executing test plans. Writing SQL queries to extract and validate data directly from database tables. You’re comfortable creating documentation, reporting on issues found, how they impact the customer and clear steps for reproduction. You have experience working with Product Managers to understand business requirements, and define acceptance criteria and test strategies around them. You are at home working in a fast paced agile environment.
You have commercial experience as a project manager delivering software projects using project management frameworks such as Prince2. You can demonstrate past experience managing multiple projects concurrently in an agile environment, often with overlapping projects to tight timeframes. You’re comfortable working in a fast-paced, and results-oriented culture. You’re good at using data to solve problems. You’re willing to travel frequently to client sites (at least 30% of your time).
3+ years experience training in an educational setting. Relevant background in the education sector. We are looking for people who are familiar with the terminology, processes within a school setting. Driving license required. Ability to understand and articulate technology to a range of individuals, including non-technical users. Excellent presentation and communication skills are essential. Have a positive approach to learning new things, troubleshoot potential issues and help provide solutions. Friendly, eager to get stuck in and always willing to help. Good sense of humour and able to inspire others. We are looking for someone who has initiative and isn’t afraid of a challenge! Desirable: having used an MIS system before.
You have commercial experience as a team lead in software support (ideally in a SaaS environment). You’re never more comfortable than when you’re in a Sql database! You have experience using ticket management software such as Zendesk and/or JIRA. You have past experience setting clear goals/objectives for individuals in teams you’ve managed. You have a keen eye for interpreting data in order to understand Arbor’s school user needs and develop insights. It would be great if you have an ITIL qualification.
