Product Technician

Graft Talent continues to work alongside Iliad, an innovative FinTech company based here in Leeds. With this new chapter of our partnership come two new Product Technician roles. These are unique opportunities to join an established company focusing on the development of new technology.

About Iliad

Iliad Solutions Ltd is a leading supplier of testing software and services to the payments sector; an innovative FinTech company at the forefront of developing new technology in this area. Iliad is a trusted and respected partner to some of the financial sector’s blue-chip companies as well as the disruptors who are also looking to transform the world of financial services.

Iliad has a long history of developing new ways of working and challenging the established way of thinking. We are straight talkers who want to produce the best possible solutions for customers and need people who can help keep up with a rapidly growing global customer base. Iliad’s latest solution delivers a genuine shift in the way testing is done, and is being received positively by both clients and observers.

Benefits

• Competitive salary of £35 to £40k dependent on experience + pension options
• A range of salary sacrifice schemes are available
• Mentoring and leadership to support your personal development
• Convenient and modern city centre office
• Opportunities for travel
• Entry into an ambitious and growing business and the opportunity to develop technically and professionally.
• Competitive remuneration packages with regular reviews that reward strong performance. We recognise those with the ability to deliver great outcomes for our customers.
• Exposure to a global market working alongside household names on high profile projects.
• An open and honest knowledge sharing environment to expand your product and industry understanding.
• An adaptable business infrastructure that evolves to help you to be the best you can be.
• A level organisational structure with regular team events that encourages diversity and inclusion

Responsibilities

• Providing first level customer support for all T3 products via an email-based ticketing system, including
• Triage of incoming tickets
• Determining whether the customer has provided sufficient information for the problem to be investigated, and requesting additional data if necessary
• Reproducing problems locally
• Providing the development team with all relevant information if an issue is deemed to be a bug
• Providing customers with status updates
• Remote product support via Webex / teams when appropriate
• Generation of product licences

Must have skills

• Be able to follow strict internal processes with a high degree of accuracy.
• Have excellent written and verbal communication.
• Have previous experience in a client-facing role (preferably support) (Desirable but not essential)
• Have a logical and detailed approach to problem solving.
• Have a strong technical mindset with an interest in software.
• Be a fast learner with the ability to absorb new information quickly.
• Have strong inter-personal skills, able to communicate with a diverse range of customers with varying levels of technical understanding.

Extra credit

• Prior experience in application support using web-based applications
• Be educated to university level Bachelor’s Degree (or equivalent).
• Have a financial services background or experience (using ISO8583 standard)
• Have a basic understanding of ITIL (Service Management module).
• Have working knowledge or experience in the use of:
  
  Databases:
  MySQL (Preferred)
  SQL Server (Preferred)
  Oracle Database (Preferred)
  PostgreSQL (Preferred)

Platforms:

Tomcat (Preferred)
Python (Desirable)

AWS (Desirable)

Javascript (Desirable)
Linux (redhat) (Desirable)

Windows OS (Desirable)
MQ (Desirable)

Personal bits

There are a few key traits Iliad really values in people. We like people who:

• are ambitious
• are down to earth
• are forward and innovative thinkers
• commit to quality for clients
• have a positive attitude and are able to persevere through challenging tasks to see them through to completion.

Reach out to us today to find out more – 

sophie@grafttalent.co.uk

melanie@grafttalent.co.uk