At Arbor, we’re on a mission to transform the way schools work for the better.
Our products are transforming the way schools use data to bring about positive change by empowering schools and teachers. Arbor reduces the amount of time spent on administrative tasks, and increases their time where it matters, with the students!
As the sole Product Designer at Arbor you will be responsible for designing simple, easy to navigate user flows and interfaces for Arbor’s industry leading Management Information System (MIS). You will achieve this through coordinated and well structured user research, analysis of feedback, and iterative prototyping to arrive at the best possible solutions.
As Product Designer you will establish and maintain our design system and UX framework to ensure we deliver a consistent, high-quality user experience across the product. You will also be responsible for UI design, using wireframing and prototyping to deliver designs to Arbor’s engineering teams for implementation.
You will be the advocate for UX best practices across the business and also work closely with Product Marketing and our Marketing Designer to ensure consistency of brand and tone across the product and marketing materials.
Note: This position requires travel to customer sites, and Arbor’s engineering team locations
A day in the life of a Product Designer at Arbor
In 1 month, you’ll be onboarding, getting to know your team and beginning to develop a sound understanding of Arbor’s MIS, by working closely with Product, Engineering and Marketing teams.
Within 3 months, you’ll be contributing to the development and on-time delivery of the FE roadmap, and proactively identifying opportunities to make improvements to UX/UI
Within 6-12 months, you’ll be overseeing the quality and consistency of the User Experience across the entire Arbor Product portfolio and developing and embedding a best-in-class Design System throughout the business
Bonus points if you have:
What we offer
Aside from the chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday.
Arbor Education is an equal opportunities organisation
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive – whatever their ambitions may be.
We want to make sure we build the best products for our schools, and we passionately believe that starts with building a workforce as diverse as the communities we serve. We’re actively working on this, and we’re always open to feedback. Let us know your thoughts!
If you need any adjustments to be made to support you through the recruitment process, let us know at firstname.lastname@example.org
Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: email@example.com
You have commercial experience as a team lead in software support (ideally in a SaaS environment). You’re never more comfortable than when you’re in a Sql database! You have experience using ticket management software such as Zendesk and/or JIRA. You have past experience setting clear goals/objectives for individuals in teams you’ve managed. You have a keen eye for interpreting data in order to understand Arbor’s school user needs and develop insights. It would be great if you have an ITIL qualification.
Experience working in either a project, customer support, admin or software environment. Ability to work as a team player and willingness to get stuck in. Effective communication with customers, ability to understand their needs, and communicating instructions clearly. Strong organisation and attention to detail. Ability to work and interpret high volumes of data to analyse, present information and make decisions. Understanding of the national educational landscape is desirable. Capable of working effectively within an entrepreneurial, fast-paced, and results-oriented culture, flexibility to react and adapt to changing scenarios. Ability to find solutions that will deliver outcomes. Proficient in Microsoft and Mac OS Platforms, able to use Excel/ Google Sheets to a high level of expertise. Willingness to travel to client sites.
About you: Comfortable with the pace and pressure of a sales environment. Proven good eye for detail, particularly numbers and large data sets. Desirable: Experience using off-the-shelf and bespoke software- ERP/CRM/SQL based systems. Knowledge of Pipedrive, Chargebee or Gainsight a benefit. University Degree: not essential, work experience would be preferable for this entry role, so either an analytical degree or 18mths Work Experience. Desire to gain experience in a business that continues to grow rapidly. Can demonstrate having worked independently.