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Product Analyst 

Liquidlogic is looking for a talented and experienced analyst with a flair for understanding and handling customer needs and demands to join a successful and growing team in supporting customers of Liquidlogic’s market leading software. This is very much a hands-on role and you will be joining one of our growing teams in supporting customers in the design and development process, implementation and support of our software solutions. We are the market leader in our field and social workers have credited Liquidlogic software with saving lives – it makes a real difference to the lives of vulnerable families and helps to protect children.

In the office, you will work alongside our Developers and Testers on our web-based workflow solutions that include both mobile apps and customer portals, which provide modern and intuitive user interfaces to support critical processes for both social workers and the public. There is a significant amount of travel involved in this role as our customers are UK-wide, so you must be prepared to stay away from home on a regular basis.

Duties and Responsibilities:

  • Assisting in defining software requirements and design
  •  Assisting customers in assessing how Liquidlogic software can be tailored to match their service needs
  • Assisting customers to convert this to configuration settings within Liquidlogic systems
  • Taking responsibility for creating, building and testing forms within the Liquidlogic systems using Liquidlogic Form Designer Tool
  • Undertaking software configuration to participate in the process of building and releasing software to customers
  • Answering queries from customers regarding configuration and form design/build
  • Configuring the Liquidlogic software for customers
  • Creating/updating documentation
  • Assisting with the analysis of issues relating to the Liquidlogic Children’s & Education systems
  • Participating in product design reviews to provide input on functional requirements and product designs
  • Providing feedback and recommendations to developers on software usability and functionality
  • Collaborating with customers and field staff to evaluate or diagnose problems and recommend potential solutions
  • Reviewing software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.

Skills and Experience:

  • You will need to have solid experience in a Business Analyst role
  • Excellent communication skills, both written and verbal
  • Ability to manage complex workloads to strict deadlines and under pressure
  • Persuasive and credible in a customer liaison context
  • Self-motivated/good organisational skills
  • Strong ICT skills
  • To work as part of a team for the overall benefit of the business
  • Ability to recognise, analyse and solve issues

In return you will receive a competitive salary, excellent benefits package and work for an accredited ‘Best Company’.

Applications should be sent in writing to hrrecruitment@systemc.com or call a member of the HR team for further information.
Apply on company website

Liquidlogic office
Brookfield House
Selby Road
LS25 1NB

0113 232 0100

Job Vitals

Type: Full Time

Reference Number: 102157

Understand how to communicate difficult/sensitive information tactfully. Excellent communication skills - have the ability to communicate at all levels using a variety of methods. Excellent IT skills. Some experience of software implementation is desirable but not essential. Previous experience of using Microsoft Project or a willingness to learn how to use it. Ability to work unsupervised. Be a quick learner. Good organisational skills Have the ability to work to tight deadlines in a pressurised environment. An awareness of Prince 2 principles and methodology and more...

Type: Full Time
Categories: Analyst