This is an excellent opportunity for someone who is looking to be rewarded for hard work and would suit an enthusiastic and motivated individual who is a fast learner and eager to progress quickly within the organisation. A professional attitude to service, excellent communication skills and an eye for detail are essential for the role, and a high level of IT skills. We are looking for someone who is reliable, competent and has the ability to motivate people around you.
Candidates must have 1 year’s project management experience, be able to work under pressure, is IT literate to a high level, has strong oral and written communication skills, good problem solving skills, the ability to manage time effectively and prioritise tasks, be methodical in your approach to your work and demonstrate an understanding of project management approaches and methods.Apply on company website
Required: Excellent verbal and written customer communication skills A fast learner with a natural passion for IT and technology Minimum of 3 years’ work experience within a helpdesk/support role Ability to troubleshoot bugs/issues and know when to escalate them to the development team Able to put the customer at ease and deal sensitively and diplomatically with issues or complaints Experience using issue tracking software Experience providing Technical Support using operating systems such as Windows 8 & Windows 10 Ability to provide a high level of customer service and satisfaction to the agreed business levels at all times A thorough knowledge of Microsoft Office An understanding of basic networking concepts Ability to prioritise support issues and work in a high-pressure environment