Infrastructure Engineer

We are seeking to fill an Infrastructure Engineer role. This role will sit in the Infrastructure Team, working primarily alongside one other Infrastructure Engineers (though wider support across the department will also be available).

Key to understanding this role is that we are not an internal IT department: we provide managed services across many platforms which, though similar in some areas, can differ in others. This role will appeal to candidates who are drawn to a varied and evolving portfolio, which offers opportunities to engage with many projects, suppliers and clients.

Skills 

• Strong knowledge of Azure and Aws Cloud technologies.

• Strong knowledge of Windows Server Infrastructure and configuration.

• Strong knowledge of Web Services, Web Apps/ IIS etc.

• Strong knowledge of Networking, i.e. routing/ DNS etc.

• Strong knowledge of Virtualization, Vmware/ HyperV.

• Firewall configuration and troubleshooting.

• Proactive platform monitoring.

• Load Balancer Setup and Configuration.

• Active Directory Setup and configuration.

• Planning for and executing patching of servers, using tools such as WSUS.

• Powershell knowledge.

• Database knowledge.

Knowledge in some areas is preferable, though training can be given:

• Microsoft SMTP, POP services

• General web infrastructure skills, e.g. creating new websites, installing SSL certificates etc.

• Involvement in project start-up, for example, scoping, requesting, creating and configuring new servers, liaising with ISPs etc.

• Managing suppliers, for example, liaising with hosting suppliers re.: platform reviews, commission and decommission of devices, performance and security assessments, pen tests etc.

• Management and documentation of assets, e.g. ensuring our managed estate is properly documented, and that all changes are subject to Change and Configuration Management policies/processes.

General Service Delivery skills

Though focussed on the technical administration and support activities outlined above, this role will be required to operate within the same Service Management processes and procedures as all other Service Delivery Team staff. These requirements include:

• Managing tickets through an ITIL-based, ISO 20000 certified full service lifecycle

• Analysing tickets to identify which can be resolved within the Service Delivery team, and which need to be assigned to a specialist technician or resource

• Ensuring tickets are updated and customers are kept fully informed of progress in accordance with applicable Service Management processes

• Contributing to service improvement programmes across the department and with clients; for example, taking ownership of problems or changes

• Operating in conjunction with the immediate team, which contains Service Delivery, Release Management and Development support staff, as well as the wider department, e.g. Project Management, Account Management and specialist developers

• Assisting in CDS’ Change Management, Problem Management and Service Reporting processes; for example, raising change requests, identifying and managing technical problems, contributing statistics and trends for service reports etc.

• Contributing to a comprehensive, seamless and professional service delivery operation

Personal Skills

• Strong interpersonal skills are important, as this role will involve liaising with customers and staff at all levels to ensure procedures are followed, and that deadlines and targets are met

• Applicants should be comfortable with working in a structured, process-driven environment, where adherence to process and documenting activities are important

• This is a technical role, where the successful candidate will be expected to take responsibility for important deliverables and provide leadership where appropriate. Candidates should be comfortable with this level of expectation.

• We are interested in candidates with a proactive, flexible, can-do attitude, who are keen to work as part of a team that provides many services, not one. This will be a varied and evolving role, working with several different platforms, suppliers and clients, and should not be viewed as a conventional second or third-line IT support role: it will typically be much more varied that this.

• As a technical role, an appropriate level of experience and certification (e.g. Microsoft certifications) is expected.

Hours of work

Hours of work will be a 7.5 hour day between 0800hrs and 1800hrs, Monday to Friday, as directed (37.5 hours per week). Given the nature of the work, some out of hours work will be required covering evenings and weekends. Advance notice will be given where possible, however, some flexibility is required. Any overtime worked shall be compensated either financially, or by time in lieu.