About the role
You will work closely with our growing network of support partners to help them, and the schools they’re supporting, drive adoption and realise ongoing value through using Arbor MIS.
To ensure success with our partners, you will drive and increase product adoption within partner supported schools, ensure partners are advocates of Arbor MIS and empower them to become Arbor experts.
What we offer
The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:
Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: email@example.com
Arbor Education is an equal opportunities organisation
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive – whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.
If you need any adjustments to be made to support you through the recruitment process, let us know at firstname.lastname@example.org.
Please note: We are unable to provide visa sponsorship at this time.Apply on company website
Minimum 6 months experience using Arbor MIS. Confident supporting secondary schools with all areas of Arbor. Passionate about delivering outstanding customer service. Confident managing key stakeholders at all levels. Highly organised with great attention to detail and results orientated. Inquisitive by nature, always wanting to understand more about the why and get to the root of a problem. Outstanding communication skills - both written and verbal
1 Year + project coordination/ project management background, with a comprehensive understanding of best practice in coordinating or managing a project (SAAS experience preferred) OR: 1 Year + experience as a team lead in a project office/ project management environment A leader who exemplifies the willingness to go the extra mile for our customers Experience setting clear goals/objectives for both individuals and teams Confident reporting achievements and challenges faced within the team to the wider business A proven track record in building relationships with key stakeholders, with outstanding communication and interpersonal skills, both written and verbal, and more.
You have commercial experience in programme management, and bring a comprehensive understanding of best practice for managing projects/ programmes of work related to software deployments. You can demonstrated past experience leading and developing a team, by setting clear goals/objectives for both individuals and teams. Comfortable reporting on achievements and challenges faced within the team to the wider business. Eager to work in a fast-paced, and results-oriented culture, demonstrating strong operating instincts, organisational skills and discipline. Data driven mindset always looking for story being told and developing actionable insights. You’re happy to travel to client sites (at least 30% of your time).
Commercial experience as a QA engineer in an enterprise SaaS business, writing and executing test plans. Writing SQL queries to extract and validate data directly from database tables. You’re comfortable creating documentation, reporting on issues found, how they impact the customer and clear steps for reproduction. You have experience working with Product Managers to understand business requirements, and define acceptance criteria and test strategies around them. You are at home working in a fast paced agile environment.
You have commercial experience as a project manager delivering software projects using project management frameworks such as Prince2. You can demonstrate past experience managing multiple projects concurrently in an agile environment, often with overlapping projects to tight timeframes. You’re comfortable working in a fast-paced, and results-oriented culture. You’re good at using data to solve problems. You’re willing to travel frequently to client sites (at least 30% of your time).
3+ years experience training in an educational setting. Relevant background in the education sector. We are looking for people who are familiar with the terminology, processes within a school setting. Driving license required. Ability to understand and articulate technology to a range of individuals, including non-technical users. Excellent presentation and communication skills are essential. Have a positive approach to learning new things, troubleshoot potential issues and help provide solutions. Friendly, eager to get stuck in and always willing to help. Good sense of humour and able to inspire others. We are looking for someone who has initiative and isn’t afraid of a challenge! Desirable: having used an MIS system before.