About the role
The Digital Onboarding team is responsible for successfully onboarding our Primary schools and your role as Team Lead is to motivate and manage the performance of your team of Digital Project Administrators.
You’ll be passionate for growing and motivating people, nurturing and developing both the team and its processes as Arbor continues to scale. You will support your team by planning resource, calculating capacity and working with other internal teams on smooth internal processes.
Core responsibilities
About you
OR:
What we offer
The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:
Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com
Arbor Education is an equal opportunities organisation
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive – whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.
If you need any adjustments to be made to support you through the recruitment process, let us know at careers@arbor-education.com.
Please note: We are unable to provide visa sponsorship at this time.
Old School Building, Calverley Street, Leeds LS1 3ED.
sophie.elms@arbor-education.com https://arbor-education.com/
Type: Full Time
Reference Number: 114089
In depth knowledge and understanding of using Arbor across all phases. Excellent communication skills and ability to manage multiple stakeholders at differing levels of seniority. Ability to critically analyse data to identify areas of opportunity and where efforts around customer success should be focused. Understanding of customer success as a discipline and what this means for Arbor. Proven ability to self-organise and work efficiently and effectively.
You have commercial experience in programme management, and bring a comprehensive understanding of best practice for managing projects/ programmes of work related to software deployments. You can demonstrated past experience leading and developing a team, by setting clear goals/objectives for both individuals and teams. Comfortable reporting on achievements and challenges faced within the team to the wider business. Eager to work in a fast-paced, and results-oriented culture, demonstrating strong operating instincts, organisational skills and discipline. Data driven mindset always looking for story being told and developing actionable insights. You’re happy to travel to client sites (at least 30% of your time).
Commercial experience as a QA engineer in an enterprise SaaS business, writing and executing test plans. Writing SQL queries to extract and validate data directly from database tables. You’re comfortable creating documentation, reporting on issues found, how they impact the customer and clear steps for reproduction. You have experience working with Product Managers to understand business requirements, and define acceptance criteria and test strategies around them. You are at home working in a fast paced agile environment.
You have commercial experience as a project manager delivering software projects using project management frameworks such as Prince2. You can demonstrate past experience managing multiple projects concurrently in an agile environment, often with overlapping projects to tight timeframes. You’re comfortable working in a fast-paced, and results-oriented culture. You’re good at using data to solve problems. You’re willing to travel frequently to client sites (at least 30% of your time).
3+ years experience training in an educational setting. Relevant background in the education sector. We are looking for people who are familiar with the terminology, processes within a school setting. Driving license required. Ability to understand and articulate technology to a range of individuals, including non-technical users. Excellent presentation and communication skills are essential. Have a positive approach to learning new things, troubleshoot potential issues and help provide solutions. Friendly, eager to get stuck in and always willing to help. Good sense of humour and able to inspire others. We are looking for someone who has initiative and isn’t afraid of a challenge! Desirable: having used an MIS system before.
You have commercial experience as a team lead in software support (ideally in a SaaS environment). You’re never more comfortable than when you’re in a Sql database! You have experience using ticket management software such as Zendesk and/or JIRA. You have past experience setting clear goals/objectives for individuals in teams you’ve managed. You have a keen eye for interpreting data in order to understand Arbor’s school user needs and develop insights. It would be great if you have an ITIL qualification.
