Digital Account Manager

Job title: Digital Account Manager
Reporting to: Head of Client Services
Location: Leeds
Salary: £Neg + Pension + Private Health

Overview

We are looking for a talented Digital Account Manager to join the team. You will manage our client portfolio to help our clients improve their digital presence.

As a Digital Account Manager, you will have solid experience in marketing with a passion for delivering great customer service. You should also have a clear idea of how digital tools add value to company strategy and performance.

Ultimately, you should be able to contribute to business growth by creating and maintaining long-term client relationships.

Previous digital agency experience is essential for this role.

Key responsibilities  

• Act as the main point of contact for all client needs
• Build strong, long-term client relationships and maintain frequent contact
• Set digital strategies for clients, considering their specific requirements to increase customer ROI
• Managing digital campaigns that span website creation and management, digital display, digital advertising, SEO, PPC, social media and e-DM
• Translate marketing objectives into briefs and creative strategies
• Collaborate closely with the project management team and other 3rd party partners in order to successfully manage projects from start to finish
• Take responsibility for successful interpretation of client briefs into great creative and then successfully present creative output
• Manage budgets alongside the Project Manager, ensuring work is delivered on time, within budget using our software to inform planning
• Address client queries effectively and in a timely manner
• Present social media strategies to clients
• Report on web performance metrics
• Analyse digital campaigns success
• Stay up-to-date with digital technology trends
• Manage work in progress and status reports internally and externally
• Support on administrative duties to support the running of the agency
• Due to the size and nature of our business, you’ll be required to “chip in” with the other team members. This is not a key responsibility but ultimately an important one for the overall success of our business.

Key skills/requirements 

• Proven work experience as a Digital Account Manager
• Exceptional project management skills from taking the brief to the execution of campaigns
• Ability to analyse campaign and website effectiveness
• Strong client management and relationship building skills
• Commercially astute
• Hands-on experience with SEO/SEM and CRM software
• In-depth understanding of online marketing tools and social media platforms
• Excellent verbal and written communication skills
• Have the ability to work effectively with other team members and colleagues
• Degree or equivalent in Marketing or relevant field

The person

• The ambition to make a difference and be passionate about digital
• Strong team player
• Self-confident, presentable and articulate
• Good, hard-working attitude
• Creative mindset, with a thirst to bring new ideas and approaches
• Honest, open and down-to-earth

Benefits

• Health care plan
• Increased holiday days every year
• Regular team lunches & night outs
• A birthday duvet day
• The annual agency away day

To apply please send your CV to lucy@tall.agency. Strictly no agencies or job boards.

* No height restrictions apply!