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Customer Success Manager

You turn schools, companies, and government organisations into Google product lovers. You drive post-deployment customer success by promoting best practices, accelerating feature adoption, cultivating relationships and helping customers share and discover new ways to create magic moments using technology.

You collaborate with sales, project delivery teams and other CSM’s to manage innovative programs that strengthen our customer relationships using a variety of technology platforms.

The Customer Success Team assists our customers in their Cloud journey in various ways. We work cross-functionally with sales, support, project delivery, and our partners (Google, Zendesk, LumApps etc) to ensure that our customers are happy with our products and we serve as customer advocates that help overcome issues quickly. We also lead initiatives that drive adoption of our products, helping customers realise the full potential of their investment in Technology.

Responsibilities

  • Serve as a primary liaison to a customer. Be responsible for facilitating workshops to educate customers on best practices and customer calls to review issues/escalations.
  • Work cross-functionally to troubleshoot and escalate issues as needed for customers including interactions with our teams to make movement on getting issues resolved.
  • Work on and develop initiatives to drive product adoption and customer satisfaction with our products.
  • Share in-depth G-Suite expertise to support the technical relationship with our customers, including product and solution briefings, proof-of-concept work, and the coordination and prioritisation of solutions impacting customer adoption of Google Cloud.

 

Minimum qualifications:

  • Experience in technical project/program management, either in corporate IT, professional services, consulting or product development or 4 years of experience in an IT system administrator role.
  • Experience with PaaS and SaaS technologies including collaboration tools, identity and access management (IAM), and light scripting.
  • Excellent organizational, analytical and influencing skills.
  • Ability to speak and write in English fluently and idiomatically.

Preferred qualifications:

  • Experience with on-premise and cloud-based mail delivery, routing, and filtering technologies.
  • Experience in mobile device management and relevant 3rd party integrations.
  • Experience with cloud security including identity and access management (IAM), SSO, OAuth, and 2-step verification.
  • Experience with data loss prevention (DLP), retention and e-discovery technologies for email.
  • Ability to quickly learn, understand and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.

Hours: Full time.
Closing date: Ongoing.
How to apply: Please send your CV and cover letter to careers@netpremacy.com

 

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6 Wellington Place
Leeds
LS1 4AP

http://www.netpremacy.com

Job Vitals

Type: Full Time

Reference Number: 86058

Essential qualifications for this post: A background of working with public cloud services; AWS, Azure or Google Cloud Platform Containerisation technologies such as Docker or Kubernetes in a production environment Experience of working with continuous integration technologies Experience with Infrastructure as Code Strong Linux background Excellent communication skills, both verbal and written Designing and architecting complex solutions.

Type: Full Time
Categories: Service Delivery

Some of the skills and experience required for this post: Used to working independently in a ‘one to one’ or group situation with people at all levels of seniority and responsibility : Ability to credibly present to audiences of senior decision makers : Used to profit accountability and have the ability to build upon current success : A consultative sales focus – selling with a short and long term view : Strong organization skills and planning ability Direct Sales experience preferably within the area of IT consulting or cloud computing : Experience in managing complex enterprise deals (product + services desirable) : Be an accomplished sales and marketing professional with a high level of initiative and vision, commercial acumen, strategic skill with the ability to drive sales and add value to a successful business.

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Netpremacy is a global IT solutions provider based in Leeds, UK. Specialising in the design and deployment of cloud services, we partner with leading corporations including Cisco, Proofpoint, and Google. As a Google Premier Partner, we supply organisations with cutting edge cloud solutions from Google, including G Suite, Google Drive, and Chrome devices.

Type: Full Time
Categories: Service Delivery