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Consultant Service Designer (Senior)

We’re a digital service design consultancy who work closely with our clients to create digital products and services that work for everyone.

People are at the centre of everything we do. We support and grow the people we work with and come together as a community to solve real world problems.

We take a common sense approach to getting things done. We do not abide by dogma. We get things wrong and that’s ok. We learn from it and adapt. We stay curious and never stop learning.

About the role.

Do you enjoy working collaboratively within multidisciplinary teams? Do you have great consultancy skills? Do you care about your client’s needs and motivations? Do you love getting to the root of the problem and improving a user’s experience?

We are looking for a Service Designer to join the team on a permanent basis, so keep reading:

What you will do.

  • Plan, prepare and execute a range of design activities to support the inception or continuous improvement of products/services for our clients
  • Lead collaboration with various skill sets to rigorously analyse all aspects of the service and enable the team to build empathy with the service users
  • Identify the most appropriate design methods depending on the phase of the service lifecycle, such as service mapping, service blueprinting or classification of a service taxonomy
  • Lead the creation of maps and blueprints. Ensure their value transcends the artefact and enables outcomes
  • Be able to adapt the use of methods and tools for remote or face-to-face working
  • Shape the service design community of practice and ensure it is able to provide guidance and feedbacK
  • Advise on suitability of design candidates for open roles and lead recruitment interviews
  • Direct the work of others and provides guidance on how to use service design in a strategic context
  • Have knowledge of, and participate in, several disciplines, actively seeking ways of facilitating co-working and improving the strength of Hippo’s multidisciplinary service design offer

Skills and experience that you need

You will need:

  • Experience leading the end-to-end design of new services or leading the improvement of current services that are under performing
  • Experience of working within the parameters of a broad direction but generally your work is self-initiated
  • Experience working with service/product owners and senior stakeholders and able to be pragmatic about the organisation’s needs
  • You are confident presenting your work to senior stakeholders and are able to demonstrate how evidence has been used to support the design decisions
  • You can manage relationships effectively, building long-term, strategic partnerships that involve regular and clear communication
  • You have advanced experience with Agile, GDS standards and service principles

Important to know.

We have four levels of consultants.

  1. Consultant
  2. Intermediate consultant
  3. Senior consultant
  4. Principal consultant

You do not need to match all of the criteria above – this is a Senior level role. Being able to demonstrate that you can operate at this level should be your main consideration when applying.

We work with clients based all over the country, so at times some travel may be required. Please talk to us if you need flexibility. We can’t promise to be able to offer exactly what you want, but we do promise not to judge you for asking.

Apply on company website

First Floor
Aireside House
24-26 Aire Street

0113 344 8660

Job Vitals

Type: Full Time

Reference Number: 90643

Some of the qualities we are looking for: You are an expert practitioner with broad industry experience. : You are an expert at designing services from end-to-end and leading the improvement of current services that are under performing : You have advanced knowledge of a wide range of disciplines and are able to promote their combined offer as multidisciplinary service design teams : You understand the main industries currently generating demands for service design and how that fits with developing Hippo's business strategy

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