Delete is seeking an experienced client services professional, with a strong commercial acumen and a background in web application development and/or large scale enterprise CMS and marketing platform implementations. Experience in agile delivery methodologies is a must for this role.
Accountable for the growth, retention and strategic direction of a high value client portfolio; the Client Engagement Manager (CEM) leads and maintains the relationship between their client(s) and Delete. As a trusted advisor to their client(s), they are experts in their clients’ brand and business, understanding their business challenges and how they can be overcome through effective engagement with Delete and our expert consultants.
As a coach and leader to Delete teams, the CEM fosters the optimum conditions where people can thrive and produce the best possible work, delivering value for clients and value for the agency. Working in harmony with teams from different disciplines, the CEM ensures clarity on the division of responsibilities. Through a positive, knowledgeable and inspirational attitude, it is the CEM’s responsibility to set the tone and mood of the team and to manage the structure and day to day running of the account.
Entrepreneurial and commercially minded, they proactively seek and convert short and long term opportunities to cross-sell and up-sell Delete products and services.
Their mindset is to go above and beyond client expectations and consistently lead by example.
If you like what you see, and you relish the opportunity to work at Delete, please apply via our portal here.
Apply on company website
3370 Century Way
Thorpe Park
Leeds
LS15 8ZB
hello@deleteagency.com 0113 260 4600 http://www.deleteagency.com
Type: Full Time
Reference Number: 76884
Experience and skills required: Strong online portfolio demonstrating experience in product design and versatility in your style and techniques A love for the craft of design and and obsession to deliver high quality output Demonstrate experience of working on live digital products (websites, applications) An appreciation and understanding of UX design methods Experience working within an agency environment preferably 3+ Strong conceptual design skills and an understanding of developing a visual language and design system. A base level understanding of HTML and CSS Ability to present work and clearly articulate decisions and rationale. Collaborative nature happy to work with others to produce leading creative work. Understanding of the principles of responsive design Proficient in Sketch, Adobe Suite, Invision, Keynote etc.
Accountable for the delivery of successful projects, on time and on budget, the PM manages cross functional teams of creative
You will need an understanding of all aspects of SEO such as offsite SEO, On-page SEO and Technical SEO; a basic knowledge of HTML & CSS and a working knowledge of Google Analytics, as well as knowledge of various tools including Google My Business, Google Search Console, Google Analytics, Google Data Studio, SEMrush and Majestics SEO.
You will have a track record of implementing content strategies and campaigns successfully to drive website traffic and improve rankings. You will be familiar with PR tools such as Gorkana and have experience in managing a portfolio of projects.
