leeds.tech / jobs

Account Manager (6 months maternity cover)

About the role

Our Partnership team is a rapidly growing team of down to earth experts who make an impact by building strong, long lasting relationships with our new and existing schools and MATs.

We are looking for a commercially aware and enthusiastic Account Manager to join our Partnership team on a 6 month maternity cover contract. The remit and focus of the role is to ensure customer retention and overall satisfaction with accounts, and to work with the team internally analysing, negotiating, renewing and expanding active contracts to ensure our schools get the best value.

Core responsibilities

  • Identify and grow opportunities within your accounts and territory
  • Develop new business with existing clients
  • Provide 1st class service to customers and accounts, reducing risk of churn
  • Termly calls with schools to review customer health and happiness
  • Serve as the lead point of contact and source of knowledge for all customer account management matters post-implementation
  • Develop ongoing trusted relationships with customer stakeholders and executive sponsors
  • Identify and maintain reference sites, to support Partnership Specialists & Partnership Managers on introducing prospects to reference schools.
  • Calendar organisation and prioritisation for visits with schools in your patch.

About you

You’ll be passionate about education and helping schools succeed with our key products, add-ons and services . Beyond that, we’d love to see:

  • Minimum 1-3 years account management or customer support preferred
  • Track record of effectively and strategically achieving sales targets
  • Understanding of SaaS enterprise software implementation and adoption
  • Experience managing customer renewals by building strong stakeholder relationships
  • Ability to work across teams cross functionally
  • Strong business acumen, negotiation skills, and interpersonal skills
  • Ability to work independently with strong time management skills
  • Experience in education / edtech market would be a bonus
  • Ability to perform in a fast moving, dynamic start up environment

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

  • We believe in supporting you to grow professionally and giving you the freedom to choose how. If you tell us where you want to go, we have a dedicated training budget to help you get there!
  • One of our core values is to make an impact, so we give everyone 1 day off each year to volunteer with a charity of your choice.
  • We promote positive well being and as part of this you’ll have access to a choice of comprehensive 24/7 well being support services as well as internal Wellbeing Champions.
  • We support autonomy and flexibility, and depending on your role can offer flexible working.
  • We offer enhanced maternity pay to support new mothers during this exciting period of your life.
  • Spending quality time together is really important, so to encourage this, our social committees organise regular team nights out (we’ve had pizza making and curry clubs!)
  • We offer 30 days holiday (plus Bank Holidays), part of which is made up of half day Fridays during the school summer holidays, a day off during Easter and a day off over Christmas.
  • Our office is based in the heart of Leeds. It’s lively and vibrant, and you’ll have breakfast supplied every day along with other healthy snacks you can choose from.
  • We welcome dogs in our office!

Refer a friend:

Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com

The safety and wellbeing of all Arbor employees is our number one priority. Therefore this role will be home based for the foreseeable future during the COVID-19 outbreak and will be reviewed once it is safe to return to an office environment. We will visit customers when schools are adapted to their new ways of working and are ready to welcome us.

Arbor Education is an equal opportunities organisation

We support and promote diversity and equality, and actively encourage applications from people of all backgrounds. We do not discriminate on the basis of race, religion or belief, gender, sexual orientation, gender assignment, age, pregnancy, maternity and paternity status, disability status, marital and civil partnership status, or any other reason prohibited by law in provision of employment opportunities and benefits.

If you need any adjustments to be made to support you through the recruitment process, let us know at careers@arbor-education.com.

Please note: We are unable to provide visa sponsorship at this time.

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The Pinnacle
Leeds
LS1 5AA

sophie.elms@arbor-education.com
https://arbor-education.com/

Job Vitals

Type: Full Time

Reference Number: 89163

Extensive experience of Object Oriented languages and software development. Understanding of software engineering principles, such as SOLID, DRY etc. Understanding of relational database technologies. A positive and proactive attitude to problem solving. Experience of writing API’s and services within a service oriented environment. A team player, willing to muck in and help others when needed, driven personality who asks questions and actively participates in discussions. Good written and spoken English so you can present your ideas - our HQ is based in London. Minimum 2 years experience in software development.

Type: Full Time

Past experience of leading engineering teams. Extensive experience of Object Oriented languages and software development. Understanding of software engineering principles, such as SOLID, DRY etc. Understanding of relational database technologies such as MySQL, Postgres. Understanding and experience of building API’s within a service oriented environment. Experience of working with Data Warehouses and Data Aggregation pipelines. A positive and proactive attitude to problem solving. A team player, willing to muck in and help others when needed, driven personality who asks questions and actively participates in discussions.

Type: Full Time