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The journey to digital transformation – a service design view on the most common challenges faced by organisations and how to overcome them.

Working as a digital consultant gives you the privilege to meet a great variety of teams and organisations embarking journeys of digital transformations.  Despite their differences, all of them face some similar challenges and resistance around their work.

As a service designer, it is in my nature to map the challenges and to try to come up with innovative solutions. During this talk, I’ll share some of the more common challenges that I see organisations facing in their journey to digital transformation and propose some tips on how to unlock them.

The talk will include considerations on:
*The value of design and service design for organisations
*Levels of UX / digital maturity
*Empathy for team mates & stakeholders

This talk is open to anyone, but is especially directed to those organisations that want to start (or have just started) digital transformation within their organisation, and those who want to know more about service design in practice.

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The Journey to Digital Transformation

Start: April 30 @ 12:45 pm
End: April 30 @ 1:45 pm

Price: FOC

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