The only dedicated community platform for the tech and digital sector in the Leeds City Region.

To be considered for this role, you will need: • A qualification in a computer/technology related subject and/or proven experience working in an equivalent IT/digital support role. • A good overall understanding of Microsoft technologies, such as Microsoft 365, Azure Active Directory and Microsoft Endpoint Manager. • The ability to support digital applications and software within a business environment. • A comprehensive knowledge of various hardware and software such as end user computing, CCTV, AV solutions, collaboration tools, content management systems, telephony etc. • Knowledge of current and future digital and technology trends. • Experience of working in an ICT service management environment and adhering to best practice service management standards and more.

1 year of professional experience in a software development or production environment. Experience in Python and Javascript or other programming/scripting languages (Selenium). Demonstrated ability to write quality code. Demonstrated ability to understand and work with other people's code. Demonstrated ability to solve technical problems. Knowledge of web technologies such as HTML, CSS, and JavaScript. Ability to diagnose technical problems effectively. Ability to work in a start-up environment. Ability to document software rigorously. Excellent communication and collaboration skills. Ability to work remotely and with a geographically dispersed team.

Key Skills required are: Experience in providing 1st/2nd Line IT support A good knowledge of Microsoft operating systems (Windows 10/11, Windows Server 2012 & 2019) A good knowledge of Microsoft Office and related applications Experience using a support ticketing system Experience of WAN/LAN network administration (routers, firewalls, security gateways, switches Experience in provisioning desktops/laptops using imaging tools (Windows Deployment Services) Excellent communication and customer service skills